White Paper:The Silver Legacy Resort casino and its sister property both faced problems when their legacy communications solutions reached end of life. Download this case study to see how they partnered with NEC and improved employee communications and also provided an enhanced experience for their guests.
White Paper:TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the contact center.
White Paper:Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Download NEC's whitepaper to see how to deal with healthcare challenges.
White Paper:Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Download this whitepaper to see how NEC can partner with you to improve your communication bottlenecks.
White Paper:Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements. Download this case study to see how Curve partnered with NEC to deploy Unified Communications.
White Paper:Telecommunications operators compete in a market defined by change and continually advancing technology. Up-to-the-minute technolo-gies such as IP virtual private network, IPTV, and Voice over IP are must-have offerings that can make the difference between keeping a large corporate account and losing out to a competitor. New services mean new challenges for monitoring and reporting on the delivered service quality. This is possible through the process of mapping the new service to your current service quality management (SQM) infrastructure.
White Paper:Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data. The architectural approach for integrating new systems has serious implications for management. In this paper you will learn more about how various architectural approaches impacts overall system manageability.
White Paper:ShoreTel realizes that making the decision to switch to IP telephony and actually deploying the system is no small task. To help you with pre-decision questions and post-decision planning and implementation, we have created this 96 page IP telephony eBook.
White Paper:ShoreTel knows that comparing competing solutions on equal footing can be difficult. We also know that a system with the lowest purchase price may not have the lowest total cost of ownership (TCO) over the lifespan of the IP unified communications system. To help with your comparison, we've created this 15 page report which details the 12 cost components that must be incorporated in any TCO analysis.
White Paper:IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on Unified Communications (UC).
White Paper:This Aberdeen Sector Insight is based on data gathered from the April 2009 Aberdeen benchmark report, Unified Communications: Gaining a Competitive Advantage While on the Move.
White Paper:Aberdeen's latest study on enterprise mobile messaging and collaboration demonstrates that Best-in-Class organizations are extracting the maximum value out of their mobility investments to drive measurable improvements in customer satisfaction, workforce productivity, and employee retention. This report is based on feedback from over 230 end-user organizations worldwide.
White Paper:Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you - whether you're in the office or on the road. With voicemail, e-mail, and mobile devices, you think it would be easier to stay in contact - but with so many options, it can be harder to do. Unified Communications (UC) enables you to stay in contact. This book explains the benefits of UC and how you can implement UC in your small or medium business to stay in connected.
White Paper:Learn the benefits of telework programs that mid size businesses can realize, and why unified communications is being adopted by more and more mid size business employers. In this paper, Chuck Wilsker, President and CEO of the Telework Coalition, a non-profit organization that advocates virtual, mobile and distributed work, shares his views on teleworking as a "New Way of Working": how and why it started, where it is today and where it's going.
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