Scorecard
|
Agent feat- ures |
Auto- ma- tion facil- ities |
Queue mgmt. | Re- port- ing |
Con- fig- ura- tion |
Instal- lation |
Docu- menta- tion and on- line help |
TO- TAL |
||||||||
| Wgt. |
25% |
25% |
10% |
10% |
10% |
10% |
10% |
||||||||
|
Web Es- sen- tials IMC |
8 | 2.0 | 9 | 2.25 | 9 | 0.9 | 9 | 0.9 | 7 | 0.7 | 5 | 0.5 | 5 | 0.5 | 7.75 |
|
GFI Email robot |
7 | 1.75 | 9 | 2.25 | 5 | 0.5 | 7 | 0.7 | 8 | 0.8 | 7 | 0.7 | 8 | 0.8 | 7.50 |
|
Calyp- so Mes- sage Cen- ter |
6 | 1.5 | 4 | 1.0 | 5 | 0.5 | 4 | 0.4 | 5 | 0.5 | 9 | 0.9 | 3 | 0.3 | 5.10 |
Note: Products are ranked on a 1-10 scale in each category, then multiplied by the weight in each category. These are added to give a total score.
NetResults
Internet Message Center 2.3 Mustang Software, Inc6200 Lake Ming Rd
Bakersfield, Calif. 93306
(805) 873-2500
Web site
PricingL $10,000 per server includes two agents. Additional agents $250 each. (25 agents = $630.00 per agent)
Pros: Extensive feature set; Sophisticated load distribution; Excellent reporting Cons: Complex
Emailrobot for Exchange/SMTP 3.0
GFI Fax & Voice
26 East Main Street
Webster, N.Y. 1458
(888) 243-4329, (716) 265-1380
Web site
Pricing: E-mail automation only $395. For automation and response management, 25 mailagents $995, unlimited mailagents $2,495
(25 agents = $39.80 per agent)
Pros: Rich feature set; Supports all e-mail clients; Low cost
Cons: Complex
Calypso Message Center 1.26
Micro Computer Systems
2300 Valley View, Suite 800
Irving, Texas 75062
(800) 886-4923, (972) 659-1514
Web site
Pricing: Windows NT and Novell NetWare $1,495 5 users, 25 user $7,195. Starts at $2,995.00 for all other platforms
(25 agents = $287.80 per agent)
Pros: Multiple platform support; Simple to setup and configure; Simple client interface
Cons: Server performance occasionally seemed slow;
Requires proprietary client software;
Limited mail filtering features;
Limited reporting;
Uses proprietary backend database
RELATED LINKS Back to the main review of e-mail automation apps
