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Response to RFP: Tessler

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We propose that Centralization Corp. purchase our WatchDog-IP v3.5 network monitoring and alerting program to monitor their IP based services and systems along with our WatchDog-Server v3.5 program to monitor their Windows NT servers. If in the future, Centralization Corp. requires remote access/modem pool monitoring and/or e-mail monitoring, our WatchDog-Modem and WatchDog-Mail programs will serve them well.

We believe in reasonable pricing and high quality products. Therefore, we promise to significantly beat any of our major competitor's prices. If any of our competitors quote you a price that is lower than ours, simply provide us with a written verifiable price quote from them including the number of items to monitor, servers to monitor or users of the system that you are monitoring, and after we verify your quote, we will make sure that our price is significantly less than their price.

Current pricing:
WatchDog-IP, $3,395 (monitors 100 network elements/systems/services)
WatchDog-Mail, $1,895 (monitors 5 mail systems)
WatchDog-Modem, $2,695 (monitors 5 remote access servers systems or modems)
WatchDog-Server, $1,895 (monitors 5 servers)

WatchDog programs pro-actively monitor your systems and services looking for intermittent and consistent failures. When they detect a failure they will notify you:

  • As your system begins to fail, WatchDog transitions it from a "Normal" state to a "Warning" state. If it recovers, it will revert back to a "Normal" state, or if it continues to fail, it will transition to a "Died" state.

  • Based upon your specified monitoring criteria, once WatchDog determines that the state of the system has changed, it can perform any combination of alerting actions to notify you of the problem and state change.

WatchDog programs are perfect for:

  • Network Administrators
  • System Administrators
  • LAN Administrators
  • Internet Web Masters
  • Help Desk support staff

WatchDog-IP can monitor the following types of IP systems/services:

  • DHCP
  • DNS
  • Finger
  • FTP
  • Gopher
  • HTTP
  • NNTP
  • Ping
  • SNMP traps (*will be supported in WatchDog 4.0 in Sept. 1999)
  • SNMP get-requests (*will be supported in WatchDog 4.0 in Sept. 1999)
  • Telnet

WatchDog-Server can monitor the following types of file servers:

  • Directory Search
  • File Copy
  • LDAP
  • NT services (requires WatchDog to execute under Windows NT rather than 98/95)

WatchDog programs have powerful and flexible monitoring and alerting capabilities:</p>
  • Monitor a system as often as you want. From once a minute to once every few days.

  • Monitor a system only when you want to. Control the time(s) during the day and the day(s) of the week (Monday-Sunday) that the system will be monitored.

  • Detect monitoring failures on an overall basis. Perfect for the user that simply wants to know that the system failed in a general manner.

  • Detect monitoring failures on a specific basis. Define complex status triggering criteria based on the type of expected failure. Perfect for the power user that needs to know precisely how a system failed.

  • A failing system will trigger a change of state only after a pre-defined number of consecutive monitoring failures have occurred. For systems that rarely fail, you can configure WatchDog to cause a status change after a single failure. For systems prone to a "normal" amount of intermittent failures, configure WatchDog to trigger after several consecutive failures.

  • Each type of status transition, "Normal", "Warning", and "Died" can have individual status triggering criteria. You always decide what triggers a status change and resulting alerting actions.

  • Once a system has "Died" it will no longer be monitored. If you choose, you can re-start monitoring this "Died" system after a specific time has elapsed.

  • Generate "I am alive" alerting actions as often as you want to be reminded that WatchDog is alive and monitoring your systems. For example, you can have WatchDog page you every hour reminding you that it is functioning correctly.

When a system being monitored changes state, WatchDog programs can perform any combination of the following alerting actions:

  • Send up to 12 e-mail messages (MAPI and/or SMTP).

  • Send up to 12 pages (alphanumeric and/or numeric).

  • Copy a user-created HTML web file to a web server (either by a standard file copy or a FTP upload) and optionally, expand WatchDog $keywords$ so that the web file can describe which system caused the action to occur and present a status report of all systems that WatchDog is monitoring. Perfect for checking the status of your system from anywhere in the world.

  • Display a message on your computer screen.

  • Play a sound (any WAVE file).

  • Execute any program, batch file, or LNK file.

  • Write a message to a log file in one of several industry standard file formats. Each system being monitored can write to its own private log file or several systems being monitored can write to the same file. Perfect for creating custom log files that other computer systems can further analyze.

  • SNMP send Trap to any SNMP Manager program (*will be supported in WatchDog 4.0 in Sept. 1999).

  • SNMP get-request of WatchDog global and item statistics by any SNMP Manager program (*will be supported in WatchDog 4.0 in Sept. 1999).

WatchDog programs include an interface to their monitoring and statistical data:

  • Using WatchDog's data access library, you can easily customize your in-house developed programs to access WatchDog's data.

  • We provide full documentation and a sample program to aid you in using our library.

WatchDog programs are bullet-proof program:

  • Full 32-bit, multi-threaded program ensures responsive and reliable operation.

  • Written for Windows 98, 95 and NT 4.0 operating systems.

  • Unlimited in the number of systems that it can monitor. You purchase a license to allow WatchDog to monitor only as many systems as necessary.





RFP and responses from other vendors

The RFP - See the RFP to which the vendors responded.

The responses:

Avtech
Dartmouth
INS
Ipswitch
Knozall
  Loran
MediaHouse
NextPoint
RGE
Ripple
  RiverSoft (in Word format)
Tally Systems
Tavve
Tessler

RELATED LINKS

The RFP and responses from other vendors

Review and buyer's guide: Network monitoring and alerting
An in-depth look at several apps; database of detailed specs on 46 tools; and a forum on the technology.


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