- BlackBerry Storm vs. the iPhone
- 2008 IT industry graveyard
- Top 10 worst uses for Windows
- Economic crisis means double duty for IT pros
- BlackBerry Storm, RIM's first touchscreen device, rolls in
Newsletters | Podcasts | Chats | Opinions | RSS Feeds | This Week In Print | IT Careers | Community | Reports | Downloads | Slideshows | New Data Center
Partner Sites:Application Performance Solutions | App Performance | Networking Solution | SafeGuard Enterprise Solution Center | SOA | Test your Web Filter | Value of WDS
We chose to pull Numara's Track-It product out of our main comparison, because it doesn't fit all the categories we tested. What it does deliver is solid value for the small and midsize business looking primarily for a tool to assist help desk personnel.
Deploy 7.0 is an add-on module to the Track-It product that is focused on software deployment but doesn't directly support workstation imaging. It will uninstall any software it discovers that doesn't meet a list of approved applications.
Track-It performs the help-desk function really well, because that's what it was designed for. One of the things you see when you open the technician client is the tracking of work orders. The console user interface is clean and snappy. Navigating through different client machines or searching for a particular machine takes only a few mouse clicks.
Track-It comes with a number of predefined reports and uses Crystal Reports to build custom ones. The enterprise edition comes with a professional version of Crystal Reports for creating or modifying reports.
Resetting a password is one of those tasks end users hate to have to call the help desk for. Track-It is the only product we tested that provides an automated way for end users to fix forgotten passwords out of the box. It uses a set of challenge-response questions from a Web-based form to reset an Active Directory domain account. Employees would need to use a co-worker's machine to access the Web page, but they wouldn't have to call the help desk.
Partner Content
Explore the Ultrium Edge
The powerful tape technology can address data security with tape encryption as well as long term data protection.
Find out more
Disk and Tape Square Off
Discover what disk and tape really cost -- and which solution provides lower total cost of ownership and optimizes energy use for your organization
Download the White Paper
Don't Fall For The Myths
The Clipper Group explores the truth behind the myths of tape, digging into the misconceptions in the disk vs. tape debate.
Download the White Paper
Will You Add Tape Too?
Over two thirds of disk-only users look to add tape back into storage infrastructure according to recent survey.
Download Survey Information
Comment