The ten best support Web sites as awarded by the Association of Support Professionals

The complete breakdown of the winners is as follows:

• Best Overall Support Site
  Great Plains Software
  Intel

• Best Use of Design & Graphics
  Dataworks

• Best Use of Knowledgebase Technology
  Symantec

• Best Use of Remote Diagnostics
  Microsoft

• Best Site for Consumer Users
  Network Associates

• Best Site for Technical Users
  Bentley Systems

• Best Site for International Users
  Cisco

• Best Site for Corporate Users
  Novell

• Best Small Company Site
  Trellix