http://www.nwfusion.com/topics/crm.html The latest CRM news and analysis from NetworkWorld.com. Network World, Inc. Copyright(C) 1994 - 2009 Network World, Inc. http://www.networkworld.com/news/2009/052609-5-zero-cost-crm.html It's not shocking that many companies are scaling back, delaying or canceling IT projects. Recent Gartner survey data of 475 IT decision makers in global enterprises with 1,000 or more employees found that more companies are actually postponing or scaling back computing projects rather than canceling them outright. Thomas Wailgum 2009-05-26T12:00:00-04:00 http://www.networkworld.com/columnists/2009/051109-integration-access-privleges.html In today's economy, companies are changing fast. If my company makes an acquisition, can I easily create a group of users to manage that integration, give them specific access privileges, and then dissolve that group when the transition has been complete? Jeff Prince, Chairman and CTO of ConSentry 2009-05-11T12:00:00-04:00 http://www.networkworld.com/news/2009/050409-crm-on-the-cheap-five.html Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail . Now's the time to keep your eye on the business goals as you make choices. For instance, how important are your company's procurement issues versus project management? What are the policies and business process improvements that will fundamentally change the economics of your CRM system? David Taber 2009-05-04T12:00:00-04:00 http://www.networkworld.com/news/2009/042909-six-ways-to-get-your.html A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a customer relationship management (CRM) system that is easy and gets used by the sales team is a great step towards that goal. James Wong 2009-04-29T12:00:00-04:00 http://www.networkworld.com/news/2009/042709-crm-on-the-cheap-5.html Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control. David Taber 2009-04-27T12:00:00-04:00 http://www.networkworld.com/news/2009/040709-salesforcecom-releases-no-cost-lite-mobile.html Hoping to drive customer retention, Salesforce.com on Tuesday unveiled a mobile application that is available to all users at no charge. Chris Kanaracus 2009-04-07T12:00:00-04:00 http://www.networkworld.com/news/2009/040309-longjump-application-platform.html While many packaged software vendors rush to put their products on the Internet, LongJump goes the opposite route. Jon Brodkin 2009-04-03T12:00:00-04:00 http://www.networkworld.com/columnists/2009/040209-backspin.html There's a lot of data out there about you, but you hardly "own" most of it. What would it mean if you did own it and why does no one care yet? Mark Gibbs 2009-04-02T12:00:00-04:00 http://www.networkworld.com/news/2009/032309-salesforce-integrates-service-cloud-with.html Salesforce.com is working to integrate its Service Cloud customer-service platform with the popular messaging service Twitter, the company announced Monday. Chris Kanaracus 2009-03-23T12:00:00-04:00 http://www.networkworld.com/news/2009/031609-crm-breaks.html The days of the monolithic, high-risk CRM implementation seem long gone, but in fact such projects were the rage until just a few years ago. You still see them from time to time, as in Telecom's Siebel project that aims to transform the business by linking all manner of legacy systems and databases to provide the elusive "single customer view". Rob O'Neill 2009-03-16T12:00:00-04:00