http://www.nwfusion.com/topics/crm.html The latest CRM news and analysis from NetworkWorld.com. Network World, Inc. Copyright(C) 1994 - 2009 Network World, Inc. http://www.networkworld.com/newsletters/wireless/2009/100509wireless1.html Figuring out how to efficiently deliver back-end corporate data to handheld devices in a way that's meaningful has long been a thorn in IT's side. But the task has gotten easier -- at least for Developers Diversified Realty, a commercial real estate company in Beachwood, Ohio, and Lionsgate Entertainment, an independent motion picture studio in Santa Monica, Calif. Joanie Wexler 2009-10-02T12:00:00-04:00 http://www.networkworld.com/news/2009/081809-larry-augustin-open-source.html Open source is driving distribution and support changes in the enterprise software industry, says Larry Augustin, an open source visionary and new SugarCRM CEO. John Fontana 2009-08-18T12:00:00-04:00 http://www.networkworld.com/news/2009/072909-cloud-confusion.html Federal officials are still confused about what cloud computing is and want security assurances before adopting en masse, a new survey has found. Jon Brodkin 2009-07-29T12:00:00-04:00 http://www.networkworld.com/news/2009/071309-vmware-management.html New products from VMware enhance management of applications running in virtual machines. Jon Brodkin 2009-07-13T12:00:00-04:00 http://www.networkworld.com/news/2009/052609-5-zero-cost-crm.html It's not shocking that many companies are scaling back, delaying or canceling IT projects. Recent Gartner survey data of 475 IT decision makers in global enterprises with 1,000 or more employees found that more companies are actually postponing or scaling back computing projects rather than canceling them outright. Thomas Wailgum 2009-05-26T12:00:00-04:00 http://www.networkworld.com/columnists/2009/051109-integration-access-privleges.html In today's economy, companies are changing fast. If my company makes an acquisition, can I easily create a group of users to manage that integration, give them specific access privileges, and then dissolve that group when the transition has been complete? Jeff Prince, Chairman and CTO of ConSentry 2009-05-11T12:00:00-04:00 http://www.networkworld.com/news/2009/050409-crm-on-the-cheap-five.html Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail . Now's the time to keep your eye on the business goals as you make choices. For instance, how important are your company's procurement issues versus project management? What are the policies and business process improvements that will fundamentally change the economics of your CRM system? David Taber 2009-05-04T12:00:00-04:00 http://www.networkworld.com/news/2009/042909-six-ways-to-get-your.html A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a customer relationship management (CRM) system that is easy and gets used by the sales team is a great step towards that goal. James Wong 2009-04-29T12:00:00-04:00 http://www.networkworld.com/news/2009/042709-crm-on-the-cheap-5.html Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control. David Taber 2009-04-27T12:00:00-04:00 http://www.networkworld.com/news/2009/040709-salesforcecom-releases-no-cost-lite-mobile.html Hoping to drive customer retention, Salesforce.com on Tuesday unveiled a mobile application that is available to all users at no charge. Chris Kanaracus 2009-04-07T12:00:00-04:00