Tales from the Support Front 
The end of phone support? I don't think so
by Nathan Daniel
The other day I witnessed a Twitter discussion between an analyst and two employees at two separate security companies. The conversation went something like this: Person 1: in order to satisfy the needs of the SMB and have effective security, vendors need to reduce both price and resources neededPerson 2: agreed but often times vendors take this to mean they can/should offer a product that doesn’t have all the features needed for effective securityPerson 1: this doesn’t have to be the case,...



