CRM News
4 Affordable Small Business CRM Options
Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four...
Gartner: Worldwide CRM revenue grew 12.5 percent in 2012
Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise...
Salesforce, the pillow maker and the $125,000 AmEx bill
Salesforce.com, a pillow manufacturer and an employee of the pillow maker are caught up in a complex three-way legal battle, with a US$125,000...
Salesforce.com launches Social.com advertising platform
Salesforce.com is taking steps to combine its acquisitions in social media monitoring and social advertising with its core CRM (customer relationship...
IDC: SAP and Oracle winners as software growth slows
A growing interest in big data, analytics, and cloud computing helped propel a weak software enterprise market last year, according to research from...
Infor launches version 10x, plans IBM SmartCloud launch for its apps
Infor is hoping a new social collaboration tool, updated middleware and user interfaces, as well as options for cloud-based deployments, will help...
Salesforce.com launches new services for mobile app development
Salesforce.com is giving customers and partners access to a new set of tools and services for building mobile applications on its cloud platform.
Marketo IPO may spark suitors, including Salesforce.com
Cloud-based marketing automation vendor Marketo's plans to raise up to $75 million in an initial public offering, which were revealed this week,...
Why CRM Security Is Always a 'Role'-Your-Own Project
With most enterprise applications, the security model can be simply user/group/world. It can't be all that complicated with CRM, right? Think...
13 Tips to Get Business Teams to Use Your CRM System
Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts...
FAQ: Inside Microsoft's cloud ERP strategy
Microsoft has announced some key details of how it will introduce Dynamics ERP (enterprise resource planning) software products to the cloud...
Microsoft going after enterprises with Dynamics AX ERP
Microsoft hoped recent updates to its Dynamics AX 2012 ERP (enterprise-resource-planning) software would help it grab enterprise-level deals that...
Microsoft boosts Dynamics CRM with marketing, social media analysis
Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking...
Salesforce.com integrates mobile Chatter apps with its CRM software
Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on...
How Social CRM Customizes Marketing, Brings New Revenue
Segmenting customers and watching their habits on Facebook and other social networks shows the music company how to customize its marketing.
Salesforce.com retools marketing message around 'customer companies'
Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients...
Salesforce.com delivers mobile customer service apps
Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the...
Customer sues Salesforce.com over support service
Salesforce.com is being sued by a customer who claims the CRM (customer relationship management) software vendor's misrepresentations made their...
Upcoming Salesforce.com release focuses on Chatter, analytics, Touch
Salesforce.com's next product update will feature scores of new capabilities for its core CRM (customer relationship management) application as well...
10 CRM Mistakes and How You Can Avoid Making Them
Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM...
How Social CRM Customizes Marketing, Brings New Revenue
The Connected Enterprise
