Root-cause analysis is one of those persistent sore spots among IT organizations.
Within highly siloed organizations, the root cause-analysis process often degenerates into one involving more finger-pointing than problem-solving. Even within IT organizations that have good cross-discipline teamwork for troubleshooting, getting to the root cause of a problem can be a troublesome and time-consuming exercise.
The IT group at Alaska Airlines, which considers itself among the latter type, doesn't find root-cause analysis quite so problematic
any longer, says Chris Grey, director of IT operations at the Seattle-based regional carrier. In fact, it's slashed the time
needed to find root cause by approximately half since implementing the ExtraHop Application Delivery Assurance system last
year, he says.
Continued
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