Today we'll cover announcements from Toshiba with a unified messaging product targeting small/midsize businesses; from Mitel about an applications suite upgrade; and from a reader who commented earlier this month about our opinion pieces on net neutrality.
Toshiba has announced an entry-level unified messaging solution. The new product, called Strata Messaging, is sized and priced to address the needs of SMB users who also use Toshiba Strata CIX40 and CIX100 VoIP systems. The Strata Messaging system resides on an external Linux-based appliance with support for two to eight ports of voice mail, up to 400 mailboxes, and has 300 hours of storage. Strata Messaging is available through Toshiba's dealers nationwide.
Mitel unveiled enhancements to its Mitel Applications Suite (MAS) with a new Mitel Customer Service Manager (CSM) and Mitel
Business Dashboard. The CSM is designed to help work groups or entry-level contact centers route calls to the most appropriate
agent; it also provides reporting, screen pop, PIM integration, and e-mail routing. The Business Dashboard offers reporting
to more easily monitor call traffic and collect trend data on call volumes and times so users can assess the effectiveness
of how call traffic is handled and adjust for maximum benefit.
Continued
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