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Aspect enhances self-service software


By Cara Garretson, NetworkWorld.com, 08/01/05

Aspect Communications is adding support for emerging VoiceXML technology to the latest version of its Customer Self Service software. The technology supports speech-enabled dial-by-name capabilities, thereby eliminating the need for a live operator to route calls within a business. The software is geared toward companies that run call centers to support their Web sites.

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