Now that's support
By Jason Meserve, NetworkWorld.com, 06/18/04
With all the tech support horror stories out there, I thought I'd pass along a good story for a change.
At a trade show last year, I picked up a StarTech mini-KVM switch from a vendor. Yesterday I decided to break it out so I could link a desktop machine I use for editing/encoding to my laptop docking station's keyboard, mouse and monitor (my laptop alone is powerful enough, but it's nice to offload mundane processing to another machine). Well, I ran into a problem with the video display coming off the laptop after the switch was in place. Things didn't look promising when I went to StarTech's knowledge base search page and it was down. So, I tried the 800 number that was on a reminder sticker that came with the product. When I went into the hold queue I didn't have high hopes, but the tech support guy who answered (I'm sorry I didn't catch his name) was super helpful, even staying on the line for 30 minutes while we went through a number of troubleshooting items and system reboots. Finally, it worked! (Still evaluating the effectiveness of the KVM switch itself, but it's working properly.)
TrackBack
Back to The Multimedia Exchange
Comments
Post a comment
