July 25, 2006
The IDG New Service reports Motorola and Wipro are forming a joint venture to pursue the growing market for outsourced network management services.
July 21, 2006
IBM has won a 10-year contract to handle drugstore chain CVS’ human-resources department. Financial terms of the deal were not disclosed, but it is thought to be worth several hundred million dollars. IBM will take over payroll processing, benefit administration, employee intranet portals and other functions for CVS, whose workforce has grown by 55,000 people to 170,000 through acquisitions in the past couple years.
July 20, 2006
The IDG News Service today writes that Juniper will outsource some manufacturing, logistics services and new product introduction work to Singaporean contract manufacturer Flextronics.
July 17, 2006
IBM has won a $17 million defense agency contract to provide a variety of network-oriented services.
July 12, 2006
My colleagues at the IDG New Service write today that the terrorist attacks Tuesday on trains in the western India city of Mumbai appeared unlikely to dampen investments and outsourcing to India, which has weathered such tragedy before with resilience.
July 11, 2006
A short film on the Indian outsourcing world has been screening across the U.S. this month and will debut Philadelphia later this summer. According to the director Sonali Gulati, "Nalini by Day, Nancy by Night," is “a personal narrative documentary film told from the perspective of an Indian living in the U.S., the film journeys into India's call centers where telemarketer's acquire American names and accents to service the telephone support industry of the U.S. Nalini by Day, Nancy by Night incorporates animation, live action, and archival footage to explore the complexities of globalization, capitalism, and identity.”
July 10, 2006
Amtrak always seems to be in a fight for its life. Now the national rail line is under fire for saying it wants to outsource maintenance, on-board food service and call-center operations in an effort to save money.
July 06, 2006
One of the editors at the IDG News Service writes today: Stop comparing China and India. There is no comparison.
June 28, 2006
It’s certainly one of the things any company who employs offshored services fears: theft of money and services from their outsourcing company.
June 27, 2006
Interesting article today that looks at the intricacies of how and why some outsourcing agreements end in failure.
June 23, 2006
Lockheed Martin said today it will be part of a $477 million contract to manage the Army Corp. of Engineers IT services.
June 22, 2006
IBM put its money where its mouth is this week and said it would spend $40 million over the next three years to hire 200 lab staffers, set up and build an advanced technology laboratory in Russia.
June 19, 2006
The IDG New Service today writes that Nokia has decided to run its worldwide managed services business from India.
June 15, 2006
For a guy who doesn’t speak much to the public, IBM’s chairman and CEO Sam Palmisano sure can deliver a punch when he needs to. Palmisano wrote in last week’s Financial Times that big corporations need to radically change their thinking, get their heads out the sand and fully embrace the world as one big integrated operation lest a bunch of antiglobalization zealots bring down the world economic house.
June 14, 2006
With the increased emphasis on offshoring work to China and India, it’s time to offshore some chief executive jobs to those locations. That’s the conclusion of an amusing and spot-on New York Times column, The Corner Office In Bangalore.
June 13, 2006
Hard to believe in this day and age one would have to worry about what one’s accent indicated to other people. But an AP story today tackles just that issue.
June 09, 2006
Rumor has it that Intel’s financial issues may force it to cut back in offshoring efforts in India.
June 07, 2006
India’s outsourcing numbers just keep getting larger. The country’s software and services voice, National Association of Software and Service Companies says the country’s BPO services will grow 35-40% in this fiscal (FY 07) to achieve $8-8.5 billion v. $6.3 billion in the previous fiscal year.
June 06, 2006
IBM said it will invest $6 billion in India in the course of the next three years, adding to the $2 billion it has already spent there in the past two years.
June 05, 2006
After much gnashing of teeth over Apple outsourcing a tech support center to India recently, the company has reportedly done a complete about face and closed it.
June 02, 2006
Cheap labor and good language skills are driving a charge into Africa's outsourced call centre industry new research from Datamonitor shows
June 01, 2006
The IDG New Service reports today that India's exports of software and services such as call centers and back office operations totalled $23.6 billion in the year to March 31, up by 33% from a year earlier, the National Association of Software Companies (Nasscom).
May 31, 2006
You knew it was coming and you knew it would be controversial – the U.S. Senate last week approved a motion that would increase the number of H-1B visa workers in from 65,000 to 115,000 and let it grow beyond that if the higher threshold is met. It surely will be.
May 30, 2006
The IDG News Service writes this morning that IBM's Indian business process outsourcing (BPO) services subsidiary has grown to 20,000 employees from about 6,000 two years ago.
May 25, 2006
Published reports say Sprint is suing IBM over a botched outsourcing contract. Sprint signed on with IBM in 2004 with a five-year contract that Sprint expected to save $550 million in customer-service cost reductions over three years. Now Sprint says the deal cost the company, and claims IBM owes it at least $6.4 million for 119,000 hours of uncompleted work.
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