Indian call center workers: Duck and cover

By Michael Cooney, NetworkWorld.com, 03/02/05

Call it backlash against the offshoring movement or call it ugly Americanism but whatever you call it, Indian call center workers wish it would lighten up. The “it” in this case is the 4-letter word bombs and other verbal abuse they take from some frustrated American customers. A recent article in the Washington Post detailed the problem noting that according to a November 2004 survey by an Indian information technology magazine, about 25% of call center agents identified such calls as the main reason for workplace stress. The survey said the calls often were "psychologically disturbing" for workers.

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