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Prioritizing the human behind the screen through end-user experience scoring

Nov 16, 20234 mins

Understanding network performance is no longer just about metrics; it's about capturing the experience of end-users, and ensuring digital interactions meet and exceed their expectations.

Credit: pixdeluxe

As digital landscapes evolve, so does the definition of network performance. It’s no longer just about metrics; it’s about the human behind the screen. Businesses are recognizing the need to zoom in on the actual experiences of end-users. This emphasis has given rise to advanced tools that delve deeper, capturing the essence of user interactions and painting a clearer picture of network health.

The rise of End-User Experience (EUE) scoring

End-User Experience (EUE) Scoring has emerged as a game-changer in the realm of network monitoring. Rather than solely relying on traditional metrics like latency or bandwidth, EUE scoring provides a holistic measure of how a user perceives the performance of a network or application. By consolidating various key performance indicators into a single, comprehensible metric, businesses can gain actionable insights into the true quality of their digital services, ensuring that their users’ experiences are nothing short of exceptional.

What does EUE scoring do for organizations?

EUE Scoring offers organizations a multifaceted view of their network’s performance. By tapping into diverse data sources such as packets, metadata, and enriched flow, it provides a nuanced understanding that goes beyond surface-level metrics. This adaptability ensures that businesses can tailor their monitoring approach to fit their unique operational demands and budgetary considerations, making it a versatile tool for a range of enterprises.

The benefits of EUE Scoring even extend to various departments within an organization. With a global overview of IT service health, potential anomalies or security breaches can be swiftly detected and dealt with. This empowers NetOps, DevOps, and SecOps teams with efficient workflows, enabling them to pinpoint the root cause of service interruption or degradation and take effective remedial action. The result is a more resilient network infrastructure and a consistently superior end-user experience.

The future of network performance monitoring

The landscape of network performance monitoring is undoubtedly undergoing a transformative shift, with customizable dashboards at the forefront. These dashboards, tailored to an organization’s specific needs, provide a bird's eye view of operational intelligence. They allow stakeholders, from network engineers to business owners, to quickly grasp the state of their digital services, ensuring that decision-making is informed and timely.

What's more, the integration of on-demand application dependency mapping is revolutionizing the way businesses view multi-tier applications. With no extensive configurations required, organizations can instantly gain visibility into how different applications interact and depend on one another. This, coupled with integrated performance management tools, ensures that service anomalies and potential cybersecurity threats are identified and addressed with unmatched speed and precision.

So, what does the future hold for the end-user experience? With the rapid advancements in technology and the increasing emphasis on user-centric approaches, we may soon see a world where networks self-optimize based on real-time user feedback. Imagine a network that not only detects issues but anticipates them, adapting in real-time to ensure that the user’s experience remains consistent and uninterrupted. As businesses continue to prioritize the human element in their digital strategies, the line between user and network may well blur, leading to a future where networks truly serve their masters: their end users. 

Observer Apex from VIAVI offers a comprehensive approach to end-user experience monitoring. By generating an end-user experience score for every data transaction, it provides a granular view of network performance. Harnessing machine learning for EUE scoring and offering customizable dashboards for global operational intelligence, Observer Apex not only monitors but also helps IT teams elevate the digital experience for users. 

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