How does IT measure up in your organization?

Are you content with the way IT is viewed in your organization? If not, you need to study the work of Dr. George Westerman, a Research Scientist in MIT Sloan's Center for Digital Business (CDB), who suggests you rethink the metrics you measure and how you communicate IT's value. 

Also read: Revitalizing IT's worth

Westerman recently teamed with Saby Mitra, an associate professor in Georgia Tech's College of Management, and Vallabh Sambamurthy, professor of Information Technology in Michigan State's Eli Broad College of Business, to publish a study with the Society for Information Management's (SIM) Advanced Practices Council titled "How do CIOs measure and communicate IT performance?" 

Network World Editor in Chief John Dix caught up with Westerman at his MIT office to hear what the team learned from the 23 CIOs they examined for this SIM study.

In your research with Mitra and Sambamurthy you explore how IT executives can achieve more success by focusing their efforts on driving business value. Give us the elevator pitch.

GW: One of the biggest failings in IT's ability to deliver value is not being able to talk about value, not being able to get beyond classic IT metrics that nobody else cares about. So what we've done in this research is show the right way to talk about value and how you move up the value hierarchy.

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