How we tested Microsoft Service Manager

We installed System center: Service Manager, along with Ops and Configuration Manager, on separate virtual machines (over an HP 580DL G5 16-core server). We configured the CMDB on a separate virtual machine, then using supplied connectors, added in Ops Manager and Configuration Manager Data. Data transfer took about five minutes for our small test environment, larger stores will take longer.

We added other servers and clients on our virtualized network, and added Microsoft Exchange and Microsoft SQL Server VMs. We created alert conditions in Ops Manager and used these to trigger automatic alerts inside of Service Manager.

We also created several user packages to test as user software download payloads and tested how Service Manager could respond to user requests through the workflow cycles we developed, and found everything worked as planned.

The network was connected through an Extreme 10GB switch, and accessed in our network operations center located at NFrame in Indianapolis through IPSec VPN connections. We stored payloads and VMs and ISO media on a Compellent iSCSI-based SAN, where all but boot media is located.

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