Magor Communications enhances TeleCollaboration solutions

Enterprise Connect conference brings news on interoperability, expanded technology partnership

With more than a dozen relevant announcements covering the gambit for unified communications just in the last three days, we'll spend the next several editions just covering the highlights. Today, we'll start with recent developments at Magor in "TeleCollaboration," discuss interoperability between the Zeacom Communications Center (ZCC) platform and Microsoft Lync 2010, and wrap up with news from ShoreTel and Polycom about an expanded technology partnership.

Magor Communications, a supplier of visual collaboration solutions, recently announced two enhancements to its HDWorkPlace family of Magor TeleCollaboration solutions: the extension of visual collaboration capabilities to remote/mobile workers and support for desktop virtualization. Mobile support is enhanced with the introduction of HTML5, the latest Hypertext Markup. The company has leveraged HTML5 to provide a new "any device, any browser" capability that allows any smartphone or tablet user to access a Magor TeleCollaboration session via any browser. 

SURVEY: When they try it, businesses like telepresence

Other mobile enhancements were announced, including Unicast streaming within sessions along with point-to-point, two-way video calling from any smartphone, tablet, desktop PC or laptop that has a Skype video client to a Magor endpoint. Magor has also extended its support of desktop collaboration resources, with new support for Linux-based Citrix and VMware virtual desktop clients natively on any Magor TeleCollaboration endpoint.

In other news coming from the Enterprise Connect conference now underway in Orlando, Zeacom has announced that beginning in June, Microsoft Lync users will be able to seamlessly interoperate with the Zeacom Communications Center (ZCC) contact center solution, currently being used by more than 3,500 enterprises in 28 countries. The improved interoperability is designed to give customer service agents and console operators extra tools that measurably improve service quality and efficiency. 

Commenting in a statement on the developmental efforts, B.J. Haberkorn, Lync group product manager at Microsoft Corp., said, "The combination of Zeacom's contact center management application and Microsoft Lync 2010 enables our mutual customers to combine contact center capabilities proven in traditional environments with presence-driven unified communications. This allows them to improve the productivity of agents, managers and other employees and to simultaneously improve customer interactions."

Also announced at Enterprise Connect, ShoreTel and Polycom have expanded their technology partnership to deliver integrated business communications systems. By focusing on standards-based technologies, the two companies plan to deliver ShoreTel's IP telephony and UC solutions that is combined with Polycom's telepresence systems to deliver customers a seamlessly integrated system. The expanded relationship is part of the ShoreTel Technology Partner Program (TPP). ShoreTel is also a Polycom ARENA partner.

Copyright © 2011 IDG Communications, Inc.

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