An in-depth look at telepresence

* Handbook gives comprehensive overview of the technical, operational and cultural hurdles of enabling inter-company telepresence and video conferencing

Today, we'd like to highlight an excellent (and free) publication available through Webtorials. "The Inter-Company Telepresence & Video Conferencing Handbook" was put together by The Human Productivity Lab, a consulting firm focused on telepresence and effective visual collaboration along with Brockmann & Company, a consulting and advisory firm serving high-tech equipment and application vendors and service providers.

Today, we'd like to highlight an excellent (and free) publication available through Webtorials. "The Inter-Company Telepresence & Video Conferencing Handbook" was put together by The Human Productivity Lab, a consulting firm focused on telepresence and effective visual collaboration along with Brockmann & Company, a consulting and advisory firm serving high-tech equipment and application vendors and service providers.

It's not telepresence, but ...

The 70-page handbook provides a comprehensive overview of the technical, operational and cultural hurdles of enabling inter-company telepresence and video conferencing. In addition to a detailed discussion of technical issues, the document also includes six industry best practices that help organizations connect with customers, partners and suppliers while reducing the costs of doing business. Another useful feature are tables that cross-reference interoperability of equipment from a range of vendors.

Among the key findings:

* Economic, geopolitical and public health realities are driving the case for inter-company telepresence and effective visual collaboration as air travel becomes more costly and inefficient.

* The higher quality user experience of telepresence coupled with capable tools for data collaboration are providing an acceptable alternative for many face-to-face meetings.

* Telepresence equipment and network interoperability remains a major stumbling block towards widespread inter-company telepresence service adoption.

* The need for quality video connections with partners, vendors and customers can be enabled through dedicated video overlay networks and telepresence and video conferencing exchanges, which specialize in connecting disparate networks.

* Security concerns will compel many companies to invest in premium services.

* The cultural and operational issues around inter-company telepresence are as important to understand and address as the technical issues.

Our thanks to Howard Lichtman and Peter Brockmann for sharing this extensive guide. To download the handbook, please click here.

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