Cisco Unified Phone Designer

Phone Personalization

The Cisco Unified Phone Designer is a downloadable Cisco Unified Communications widget that I will discuss in this blog. The Cisco Unified Phone Designer is a graphical user interface (GUI) application that will allow end users and/or administrators to load custom graphic and ringer files to their Cisco IP phones. Phone Designer has many bundled ringer files to choose from by default, but users can specify portions of their own .mp3 files to choose for ringers. Phone Designer also allows users to convert the background graphic of their phone using included wallpaper graphics or their own graphic files. Phone designer customizes the graphics bit rate and resolution to the settings of the Cisco IP phone. Cisco Unified Phone Designer requires Cisco Unified Communications Manager (CUCM) 6.0 or later and one of the following Type B Cisco phone models: • 7906, 7970, 79x1, 79x2, 79x5 The phone designer tool can only be used on phones that have been enabled for personalization. Personalization can be enabled in the following three different places in CUCM: • Enterprise Parameters • Common Phone Profile • Phone configuration To change the default personalization setting cluster wide from off to on, the personalization Enterprise Parameter (System > Enterprise Parameters) can be changed from 0 to 1. The personalization setting is also available via a Common Phone Profile. The Common Phone Profile allows administrators to create a pool of settings similar to a device pool that can be applied to many phones without manually modifying each phone. The Common Phone Profile configuration is available via the Device > Device Settings menu in CUCM administration (/ccmadmin). Personalization is set to default. The default parameter in CUCM normally means that there is a default configuration set at the Enterprise Parameter or Service Parameter level. If the common phone profile phone personalization configuration item is set to Enabled or Disabled, this setting will override the enterprise parameter inheritance (assuming the common phone profile is assigned to the phone). The phone personalization setting can also be set at the phone level (Device > Phone). The phone configuration will override any inheritance from either the common phone profile or enterprise parameter. The Bulk Administration Tool (BAT) is a useful tool to update parameters across many phones at once. BAT is available on the /ccmadmin page: Bulk Administration > Phones > Update Phones > Query. You can search for phones to update with a variety of parameters including the following: • Device Name • Description • Directory Number • Calling Search Space • Device Pool • Device Type • Call Pickup Group • LSC Status • Authentication String • Location • Phone Load Name • Device Protocol • Security Profile In a centralized call processing deployment with many sites, I find it useful to set the Description field to include a site identifier. This allows the administration to use BAT to update a phone parameter for every phone at that site. Site specific Calling Search Spaces (CSS) or Device Pools (DP) can achieve the same objective.

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