Visual Voicemail

Cisco Unity and Unity Connection

Visual Voicemail is a feature of Cisco Unity that allows voicemail users to see all of their voicemails on the Cisco IP Phone when the Messages button is selected from the phone. Visual voicemail requires Cisco Unified Communications Manager (CUCM) integrated with Unity Connection 7.0 or later. Cisco Unity voicemail has supported visual voicemail since Unity 5.0. Visual voicemail allows voicemail users to visually see their voicemail stack on the XML display of the Cisco IP phone. Each voicemail will display the calling party’s configured name if the calling party phone number is mapped to a user in the Unity server. Messages left by callers that are not configured in Unity are identified by Caller ID. Each voicemail message includes graphical display data including the date and time in which the message was left, urgency level, and message length. Cisco IP phone navigation buttons can be used to select a voicemail and then softkeys on the phone are used to play, delete, or save the voicemail. The Softkeys used in visual voicemail replace the Unity audio prompts which encompass the Telephone User Interface (TUI). Cisco IP Phones using visual voicemail must have web access enabled. Web access is sometimes disabled for security reasons in high security environments. Cisco Unity Express supports a similar visual voicemail capability called VoiceView Express. Visual voicemail is also referred to as Visual Message Locator (VML) and Phone View in various documentation. Detailed information regarding the installation and configuration of visual voicemail 7.0 is available at the following URL: Cisco Unity 5.0 Training Material for Phone View Apps:

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