Is Cisco customer advocacy being thrown under the bus?

Cisco to customers: We only support ASA IPsec LAN-to-LAN VPNs with other Cisco peers. Cisco has created puzzlement among network engineers as well as scorn from a competitor with regard to a potential interoperability support issue that was noticed by a Triple CCIE in the Cisco Security Appliance Command Line Configuration Guide, Version 8.0:

Configuring LAN-to-LAN IPSec VPNs A LAN-to-LAN VPN connects networks in different geographic locations. ASAs support IPsec LAN-to-LAN VPNs with other Cisco peers. Because we adhere to VPN industry standards, ASAs may work with other vendors' peers in LAN-to-LAN VPNs; however, we do not support them.

01/07/09 Update Cisco has changed its ASA Configuration Guide to clarify that it does support third-party VPNs:

Configuring LAN-to-LAN IPsec VPNs A LAN-to-LAN VPN connects networks in different geographic locations. Note The ASA supports LAN-to-LAN IPsec connections with Cisco peers, and with third-party peers that comply with all relevant standards.

Yours truly is pleased that Cisco has clarified its focus on customer satisfaction. Note: Cisco did not respond to multiple email and phone requests for comment. Related stories: Cisco moves to clear up misunderstanding over third-party VPN support Cisco changes its docs to reflect that it DOES support 3rd party VPNs


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