ITExpo East Kicks Off With Big Switchvox News

ITExpo East 2009 promises to be a great event, where the forecast high of 79 degrees in Miami Beach, FL is another reason to be excited about this conference. In conjunction with the opening day here at ITExpo, Digium | Switchvox announced Switchvox SMB 4.0, a major new release with exciting and innovative new features. There's definitely a reason to be excited about IP Telephony here in Miami today! "Web-aware" technologies are becoming all the rage, and Switchvox SMB 4.0 incorporates this new and exciting focus with oodles of features that are aimed to impress. At a fraction of the cost of traditional SMB systems and platforms, the Digium | Switchvox crew is always on the cutting edge of new ideas, and their constant communication with parters and end-users clearly shows. From the Digium | Switchvox press release, here are the newly-released and cutting-edge features users can expect from Switchvox SMB 4.0:

* Fax integration-Users can send and receive faxes quickly and easily via Switchvox. * Video calling-Switchvox supports video phones that use the codec standards H.263 and H.264. * Instant messaging-Switchvox includes a private chat server that uses the widely adopted, open XMPP protocol. The Switchvox Switchboard offers a Chat Panel, or users can select their favorite XMPP-based client. * Centralized presence-Presence and status details for call and chat activity are visible across multiple peered Switchvox PBXs. * Web-aware interactive voice response (IVR) tools-Switchvox includes many new IVR functions for building custom applications. These sophisticated tools include exchanging sound files with web applications, setting system-wide variables and more. * Unified messaging enhancements-IMAP integration provides a standards-based solution for voicemail and faxes. Also, users can customize multiple greetings and e-mail notifications optimized for display on a wide range of devices. * Organized phonebooks-Employees can organize their contacts into groups and keep multiple phone numbers for each contact. Also, a company directory panel uses type-to-find to help users find extensions quickly for any of their coworkers. * Call queue improvements-Small businesses and call centers alike will benefit from the ability to log into, log out of and pause a member's status on each queue with a single click, and even add comments that are displayed to supervisors or other queue members. * Switchvox Notifier-A Windows desktop client provides interaction with MS Office applications. Pop-up notifications show incoming caller details and call history, and one-click options let users quickly add Outlook contacts and dial phone numbers. * Switchvox Extend-An XML-based API lets administrators create new extensions and access call logs, reports and extension lists. * Auto-provisioning snom IP phones-Switchvox offers automatic configuration of VoIP phones manufactured by snom technology and Polycom. * More call options-Switchvox supports BRI-an important step toward expanded international sales, and HD Voice-high-quality wideband audio delivered via the G.722 protocol. Best of all? The new release is free to customers with a current Switchvox SMB software subscription. In light of the recent economic struggles that SMBs face, this news is expected to make significant waves in the IP-PBX marketplace.
"The release of Switchvox SMB 4.0 marks an important milestone for Digium and for the telephony industry," said Danny Windham, CEO of Digium. "This is the first time that advanced unified communications features have been made available to SMBs that might not have big-company budgets, but are as reliant as anyone on their phones, e-mail, fax, chat and video and on the web to improve employee communications and efficiency. With Switchvox SMB 4.0, Digium brings all of these elements together and significantly integrates the business phone system with web applications in a way that we believe is unique today." Continuing Coverage of ITExpo East 2009: Watch for up-to-the minute coverage of events here in Miami at ITExpo East 2009 on Considering Convergence.
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