Cisco loses $1M AT&T Park deal to pip-squeak competitor ShoreTel

Six weeks ago, pure IP unified communications systems vendor ShoreTel bragged about winning a unified communications deal from competitors at AT&T Park - the home of the San Francisco Giants. Yesterday, the San Francisco Chronicle revealed the competitor was Cisco and that the deal was worth $1 million. The Giants partnered with ShoreTel to roll out a new Voice over IP (VoIP) unified communications system that included a total of 450 ShoreTel IP Telephones. The Giants also purchased the ShoreTel Converged Conference solution as well as the ShoreWare Contact Center application Workgroup, for its ticketing, sales and customer service contact center. According to San Francisco Giants CIO - Bill Schlough: "The Giants were seeking a state-of-the-art communications system that would transform the way our front office staff, the media, and our fans connect at AT&T Park, and we were very excited to find that a local leader in IP-based communications offered an outstanding solution coupled with the best customer service in the industry. The ShoreTel system will help us all communicate more efficiently, provide enhanced capabilities for our staff and luxury suite patrons, and ensure the safety of our fans. On top of all that, the system will save us hundreds of thousands of dollars per year. ShoreTel has hit a grand slam for the Giants." "We love to do demos against Cisco," said ShoreTel Chief Financial Officer - Mike Healy. "We can't overtake Cisco, but we're aiming to be No. 2," Healy added. The SF Chronicle article continued that ShoreTel has also installed similar systems for the Verizon Center - home of the NBA's Washington Wizards, and other sports venues, including HSBC Arena - home of the NHL's Buffalo Sabres and NASCAR's Infineon Raceway.


Why do you think Cisco lost a $1 million UC deal to ShoreTel? BradReese.Com Cisco Refurbished - Services that protect, maintain and optimize Cisco hardware Contact: Brad Reese | Twitter: http://twitter.com/BradReese

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