InVox launches cloud-based voice service

* Includes interactive voice response feature

Wrapping up our coverage from last week's IT Expo in Los Angeles, InVox launched a cloud-based voice service that includes a robust interactive voice response feature. We had a chance to see a demo of the beta version via Web conference in advance of the show, and watched as the voice system was easily and quickly configured by the user through a drag-and-drop user interface.

Wrapping up our coverage from last week's IT Expo in Los Angeles, InVox  launched a cloud-based voice service that includes a robust interactive voice response feature. We had a chance to see a demo of the beta version via Web conference in advance of the show, and watched as the voice system was easily and quickly configured by the user through a drag-and-drop user interface.

FAQ: Cloud computing, demystified

According to the company, the technology is built on an open-standards architecture that can integrate with any PBX hardware vendor or hosted provider. "InVox is doing for business phone systems what Saleforce.com did for CRM --  eliminating the need for costly professional services and expensive hardware." said Manohar Chapalamadugu, founder and CTO of InVox

In a second announcement, InVox disclosed it has partnered with Gizmo5 to bring Google Voice to business owners. Like the IVR feature, Invox subscribers use the graphical drag-and-drop interface to add a free Google Voice number. "Telephony 2.0 is all about bringing carrier grade voice solutions that were previously the hardware-based systems to businesses at an affordable price," said Michael Loftus, CEO of InVox. "Adding Invox's hosted intelligent voice solutions to Google Voice's free number was a logical step for us." The new InVox service will also include Yap's instant, automated voice mail-to-text feature so users to receive their voice mails as text quickly without any human transcription.

The company's service is vertically targeted to support, healthcare, marketing, real estate, non-profit and hosted call centers with advanced ACD Routing capabilities, inbound and outbound call management, e-commerce companies and real-time Web-based tracking systems. Prices per channel for the service vary per configuration.

Learn more about this topic

Google grabs 1 million phone numbers for Google Voice 

Voice vs. data: how times have changed 
Join the Network World communities on Facebook and LinkedIn to comment on topics that are top of mind.

Copyright © 2009 IDG Communications, Inc.