How to reduce hidden costs and find secret savings in a VoIP rollout

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These sessions cover the basics of the system. Save the advanced features for later, and select a tech-savvy group of people from different business units to test these features. As their peers see them using the more advanced features, a grass-roots interest will emerge and employees will be more accepting of learning how to use them, too.

Although cost savings is no longer the most significant driver for VoIP adoption, it's still important to develop a compelling business case for the technology. In doing so, IT staffs will determine which vendor is the most cost-effective and provides the best value.

It's imperative, however, to make sure vendor pricing is all-encompassing. Often, IT executives find hidden costs, such as additional network upgrades required or power-over-Ethernet issues. Remember to consider the operational start-up and ongoing operational costs. These are figures the vendors do not have, so be sure to add them to your cost analysis.

Gareiss is executive vice president at Nemertes Research. She can be reached at

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Copyright © 2007 IDG Communications, Inc.

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