Cisco challenged by aftermarket

Open letter to Cisco: Why can't we get along

Editor's Note: Phil Hochmuth's story, "Cisco set to fight aftermarket sellers", caused quite a stir, particularly among aftermarket sellers. In response, here is an open letter to Cisco from the United Network Equipment Dealer Association (UNEDA):

The question has been asked: "Would a relationship between Cisco and the used-equipment dealers really work out?"

The 300-plus members of UNEDA share Cisco's goal to eradicate counterfeit and black-market goods from the networking industry. So, once again we'd like to extend an open offer to Cisco to sit down together and tackle this issue. UNEDA members have been working diligently against these forces without assistance from Cisco, despite numerous requests over many years.

We invite Cisco to join us in creating a counterfeit task force, so together we can make major progress in ensuring the authenticity and quality of all Cisco networking equipment.

UNEDA also would like to extend an invitation to Philip Wright, director of worldwide brand protection at Cisco, and other Cisco executives to meet with UNEDA's board of directors at our upcoming (May 19-20) annual gathering at Interop in Las Vegas.

At the top of our agenda is addressing the current recertification program for used equipment. Cisco charges exorbitant fees for inspecting and reregistering maintenance of secondary equipment to deter users from buying preowned gear.

While this practice makes it more difficult, it hasn't stopped the buying of preowned equipment - a fact that Cisco readily acknowledges. Perhaps it's time to talk about a cost structure that makes more sense economically for end users. In doing so, Cisco will realize a large windfall in revenue from recertification and maintenance fees on secondary equipment and Cisco's customers win.

We're selling Cisco's products. Our customers want to buy Cisco's products from us, because the secondary market provides superlative responsiveness, great customer service, outstanding warranties, unbeatable prices and fast delivery.

Shouldn't we be able to work out a mutually beneficial relationship with Cisco?

The board of directors of UNEDA

More on Verizon's weird antispam science

In response to Mark Gibbs's recent BackSpin column "Verizon's weird antispam science", Gibbs tackled the issue associated with incoming Verizon mail, yet did not denote the major problems this causes for Verizon subscribers, such as myself.

A local library notifies users by e-mail when reserved items are available, unless the user is a Verizon subscriber. The library adamantly refuses to attempt to e-mail Verizon subscribers, because the library has found that the low success rate of getting their messages delivered did not warrant the effort.

EBay users in particular have to just give up on timely outbid notifications. Attempts to discuss the mail delivery issues with Verizon technical support is an exercise in futility, met with surprise that the subscriber has a delivery problem, or that it's the first the support representative has heard of a delivery issue.

Bruce Filgate

Boylston, Mass.

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