Out goes Cisco, in comes ShoreTel VoIP for the City of Oakland

The City of Oakland, Calif., has been experiementing with unified communications for 10 years and installed a Cisco VoIP system in 2003 but that was swapped out for a Shoretel system. View this 4 minute video about why the city chose Shoretel, how the system integrates with the rest of the city's office infrastructure and why the system isn't used by the city's 911 emergency network.

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