Comcast circles the wagons

Caught in the middle of a firestorm over allegations - and demonstrations - that it is blocking some peer-to-peer traffic, Comcast is responding in time-honored corporate fashion: by coaching employees on how to spin customer inquiries and threatening to fire them if they talk to the press.

According to Ars Technica:

In the wake of the discovery that Comcast is blocking some peer-to-peer traffic (and even blocking some Lotus Notes e-mails), the company is attempting to keep the PR machine well-oiled by giving customer tech support reps some talking points. And if they deviate from the script and admit that Comcast has been using Sandvine to send forged TCP reset packets, they're likely to lose their jobs.

The issue was brought to light by an Oct. 19 Associated Press story that included examples of how applications, including Lotus Notes, were being interfered with by Comcast. That news has prompted a call for an investigation by federal lawmakers.

From the Ars Technica report:

The internal e-mails Ars has seen and our conversations with Comcast employees paint a picture of a company that is trying to hide the true extent of its activities. Or, as one employee told us, "They did it because they think they can get away with it."

This one isn't going to be spun away any time soon.

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