Sprint Adds Contact Center to UC Portfolio

Sprint recently announced it is teaming with ComputerTalk to integrate contact center capabilities into the Sprint Complete Collaboration with Microsoft Lync, Sprint’s unified communications portfolio. ComputerTalk’s solution, called ice, is a software only, cloud-based contact center.

Sprint’s end-to-end UC platform approach provides enhanced mobility and SIP Trunking integrated for every user, designed to include a consistent experience across all collaboration tools, operating systems, and end points. Sprint Complete Collaboration also supports BYOD programs for tablets and mobile phones using multiple operating systems. The new contact center features include contact distribution with monitoring and skills-based routing, IVR design tools, the ability to route calls to any end point that Lync knows, and other standard services.

Commenting in a statement on the enhancements, Mike Fitz, vice president for Enterprise Commercialization at Sprint, said, “Enhancing Sprint Complete Collaboration with contact center features enables businesses to provide a consistent UC solution for all employees while adding capabilities for certain work groups, like the unique tools needed to directly support customers. Businesses can rely on Sprint as a one-stop shop for this integrated solution that will easily scale and adapt to their business needs.”

In other news, Digium has released its Switchvox Softphone for iPhone app. The app enables enterprise mobility for Digium’s Switchvox business phone system users. The user interface is designed to provide the look and feel of Digium’s desktop phone, with features including the ability to receive and make calls, check voicemail, set a personal status, see a coworker’s status, and more. The Switchvox Softphone for iPhone supports iOS 8 and is available for free in the Apple Store.

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