Today we’ll hit the highlights again with more news announced at this year’s Enterprise Connect conference coming from 8x8, Avaya, Cisco, Comcast, and Interactive Intelligence.
8x8 unveiled a new bundle of services, features and professional support capabilities targeting mid-market and enterprise customers. "Virtual Office Enterprise Suite" adds capabilities and performance assurances on top of 8x8's robust Virtual Office cloud solution. Virtual Office Enterprise Suite is also designed for customers that need a global deployment via 8x8's Global Reach network.
Avaya announced a contact center cloud-based solution targeting mid-sized businesses to deliver Avaya’s IP Office customer engagement technology via a subscription service powered by Google Cloud Platform. The service includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to provision a Chrome device and a headset for rapid and cost-efficient contact center implementation. Avaya plans to make the solution available in the U. S. by spring 2015.
Cisco has a new name, new features, and new value-added subscriptions for Project Squared, Cisco’s mobile application designed to support collaboration. The new features include simpler administration, enhanced video meetings, and extended language support. Rowan Trollope, SVP of Cisco Collaboration also announced that Cisco will be adding a cloud-based solution called Context Service which gives customer service agents access to previous customer interactions as part of Cisco’s leading Contact Center solution. Rowan also introduced the new dual-screen Cisco Telepresence MX800 and new software platform for video customers.
Comcast Business announced the availability of Comcast Business SIP trunks throughout its entire service area, which covers 39 states. SIP Trunking complements Comcast’s full voice portfolio, including cloud-based hosted PBX, PRI trunks and Business Voice. With SIP Trunks added to its voice portfolio, Comcast Business Trunk Services now support TDM or IP PBXs, along with other UC features for business customers of all sizes.
Interactive Intelligence launched its latest cloud services for enterprise collaboration and communications with PureCloud Collaborate and PureCloud Communicate. In addition to IP PBX capabilities, other features offered include searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, and desktop sharing to help increase employee productivity. Support is offered for multiple voice, video and mobile endpoints.