Just how slow is government IT?

Nearly all federal works say they’re frustrated by slow IT

riverbed government IT slow
Riverbed

Almost all of the 300 federal government workers who responded to a recent survey by application performance management vendor Riverbed said slow IT issues impact their jobs.

The results shine a startling light on inefficiencies in the federal government stemming from a lack of investment in new technologies, vendor Riverbed says.

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The survey asked workers, most of whom are supervisors at more than 30 civilian and defense government agencies, what their greatest frustrations are in IT operations and what the impact of those problems is.

About two-thirds of the respondents said that they feel frustrated by IT applications at least a few times a week. Of that amount, one-in-five said they’re frustrated once a day by slow IT apps and almost a quarter said they are frustrated multiple times a day. Only 3% said they are not frustrated by IT applications.

What are the most glaring issues? Just over half of the respondents said speed and load times of applications is their biggest gripe. Another 47% said crashes and freezing. Nearly all respondents said these issues impact their jobs – 38% said it is very much impacting their work; 54% said somewhat impacting their work and only 8% said it’s impacting their work “only a little.”

“You can imagine my surprise when I got here to the federal government and found that we still have a ton of [outdated technologies] sitting around...they didn’t break, so they weren’t upgraded or replaced,” Tony Scott, CIO of the Federal Government is quoted as saying. “I believe that in today’s world, that’s the wrong way to think about things. We need to move to a model of continuous upgrade, continuous replacement.”

One-third of workers surveyed say it takes at least 24 hours for IT to address critical application failures. Half of the respondents said they don’t trust their agency’s ability to handle future application rollouts.

“It’s not acceptable for consumer applications to be down in the private sector, and it shouldn’t be in government,” said Davis Johnson, Vice President of Public Sector, Riverbed Technology. “What’s needed to prevent performance issues from spoiling the promise of federal IT modernization and digital transformation is better end-to-end application and network visibility.” Of course that’s exactly what Riverbed sells.

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