Anand Rajaram

Director of Products, Support Solutions LogMeIn

Anand Rajaram is the Director of Products for LogMeIn’s Support Solutions. As Product Lead, he is responsible for the shaping the vision, product strategy, and overall direction for RescueAssist. Prior to LogMeIn, Anand served as the Director of Products at HubSpot, and co-founded OfficeDrop, a cloud storage solution for paper-intensive small and medium businesses.

 “Shift Left” to Push Customer Support into Overdrive
BrandPost LogMeIn Rescue

“Shift Left” to Push Customer Support into Overdrive


Three Support Trends to Fuel Business Advantage

Three Support Trends to Fuel Business Advantage

Who hasn’t had an infuriating support experience as a customer? We’ve all been there. Waiting on the phone. Repeating details. Being passed like a hot potato from one agent to the next. Has no one in the universe ever had or dealt...

Mobile Support: Are Your Employees Getting What They Need?

Mobile Support: Are Your Employees Getting What They Need?

We’re going to go out on a limb and say most employees bring their own mobile devices to work. You probably do too, and it’s not a bad idea. Using a smartphone or tablet you’re already familiar with – and to which you’re already...

How to Win at Customer Support in the Age of Digital Transformation

How to Win at Customer Support in the Age of Digital Transformation

The era of digital transformation has injected new life into the old wisdom, “the only constant in life is change.” In our plugged-in world, change is happening at a breakneck pace and it’s pretty much impacting everything,...

What to do when yesterday’s technology won’t meet today’s support needs

What to do when yesterday’s technology won’t meet today’s support needs

You probably already know that end user technology is exploding and are feeling the effects of it in your support organization every day. Remember when IT sanctioned and standardized every hardware and software instance in the...

It’s Time to Modernize Your Support Metrics

It’s Time to Modernize Your Support Metrics

The good news is, there’s a lot of data coming into support organizations today through the many technologies and channels available. The bad news is all of this data can lead to metric overload. In the ever-changing customer...

What’s a Mobile-First Support Strategy, and Why Do You Need One?

What’s a Mobile-First Support Strategy, and Why Do You Need One?

Remote support has long been offered to customers on desktops and laptops, but with the rise of mobile devices, times are changing. If you haven’t already considered a mobile-first support strategy, now’s the time to create...

How to Handle More Support Tickets With Less Resources

How to Handle More Support Tickets With Less Resources

No big surprise here: the number of support tickets increased again last year, following the same trend it has for nearly a decade. More than 57% of organizations reported an increase in ticket volume in 2018, according to the...

Higher Ed IT, Your Digital Transformation Has Arrived

Higher Ed IT, Your Digital Transformation Has Arrived

It’s here, and it’s sweeping campuses nationwide: Digital Transformation (Dx) in higher education. While other industries have already made giant leaps in Dx (just look at the retail industry with tech titan Amazon and the...

What Internal IT Support Can Learn from External Customer Support

What Internal IT Support Can Learn from External Customer Support

Over the last couple of years, there’s been a lot of attention on how customer support is changing and how brands are using customer support as a business differentiator. But where’s all the attention on how businesses are using...

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