Dan Twing

Microsoft is serious about systems management

I spent last week at Microsoft's 2006 Management Summit in San Diego. There were many interesting announcements as Microsoft matures in the management space. The company made a big deal out of what is essentially a name change...but I...

Salesforce.com - A 'don't worry, be happy' attitude is no substitute for an SLA

Salesforce.com is the leading on-demand CRM tool, providing all the benefits of a Web based application and a great user interface. The user interface has been based on the popular and effective Miller-Heiman sales model since 2002....

Critical IT skills to keep in-house

Two recent Computerworld articles touched on IT career strategies as offshoring continues to grow. Eric Lai covered a recent report that identified business skills as an important differentiator in IT recruiting ("Study: You can lower...

Do companies really know their own IT costs?

In recent years technology spending has received increased scrutiny with ROI and total cost of ownership calculations becoming significant metrics in the spending approval process. Companies have gotten much better at making cost...

The old-guard outsourcers look to offshoring to stay on top

While the growth of India based outsourcers may be shocking to some, the major players in the outsourcing market have been busy increasing their offshore resources to stay competitive, with many U.S. companies creating their own...

In outsourced projects, ensuring data security is still your responsibility

About six months ago, I first touched on the topic of security in outsourcing. In this newsletter, I covered the security risks to be considered when outsourcing, and the contractual and operational means of addressing those risks....

Components of an outsourcing contract, Part 2

This week is a continuation of last week's newsletter, discussing common elements of an outsourcing contract. Check out Part 1 if you missed it, or jump right in to Part 2.

Components of an outsourcing contract, Part 1

In last week's newsletter I discussed assignment clauses in contracts. This is only one minor, albeit important, section of an outsourcing contract. So I thought it would be good to provide an overview of the common parts of an...

What if your outsourcer is acquired?

The recent controversy over the outsourcing of shipping facilities at six major U.S. ports has been interesting to watch. British shipping operations company Peninsular & Oriental Steam Navigation has been the outsourcing provider for...

Q&A: Capgemini on outsourcing, multi-sourcing and mgmt. processes

Last week I provided an overview of Capgemini, one of the winners of a multimillion-dollar systems integration contract with General Motors. I recently spoke to Chris Carrington, Capgemini president of Americas Outsourcing, who gave...

Who is Capgemini?

Several weeks ago I wrote about the major resourcing going on at General Motors with the impending expiration of a 10-year EDS contract this June. Last week, the winners for half of that work were announced. While EDS retained...

Software as a service: Outsource the hassle, stay in control

Software as a service is a model of software delivery where customers access network-based software. It has many names, such as hosted software, ASP (in the 1990s), service bureau (in the 1980s) and is currently referred to as...

The safer bet to offshoring

Last week, I told a story of a quality-assurance automation outsourcing project gone bad. Two major issues led to the demise of the outsourcing deal: lack of domain knowledge and little or no local presence at the client site. A third...

Lesson learned for small businesses looking to outsource

It seems that stories of outsourcing failures are more common than those of outsourcing successes. This may be because everyone likes a good war story and likes to hear about the pain of others. And it is still more fun to learn what...

Is HP interested in buying CSC?

The New Year has kicked off with a bang in mergers and acquisitions activity in the software management sector. Actually, the activity level picked up in the fourth quarter and has just kept going, with the most significant buys being:...

How you'll benefit from GM's new outsourcing strategy

While it has been in the news for some time now, General Motors' new model for outsourcing is getting closer to becoming a reality. More than two years ago, GM CIO Ralph Szygenda announced a plan to handle outsourcing following the...

Why ITIL belongs in outsourcing

Last week I referenced a 2004 Enterprise Management Associates study of 48 IT managers where 71% of the participants had begun to use the IT Infrastructure Library, or ITIL. This growth trend is not limited to internal IT...

Business metrics grow in importance for IT outsourcing

Service-level management (SLM) is an important concept for IT management whether services are outsourced or kept in-house. EMA has been tracking the acceptance of SLM in an annual survey since 2003. You will be invited to participate...

How will autonomic computing affect outsourcing?

IT management has matured and evolved significantly since the computer became a business tool, but as fast as it has matured, the capacity and capabilities of the underlying systems has matured faster. There has been no Moore's Law...

States urged to disregard outsourcing deals that don't slash costs

As the popularity of outsourcing and offshoring continues to rise, state and federal legislators continue attempts to curb the economic impacts through legislation. A new provision in the final version of the 2006 Transportation,...

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