Mark J. Fletcher

Mark J. Fletcher, ENP is chief architect for public safety solutions at Avaya Inc., a global provider of communication solutions for unified communications, contact center and customer experience management, networking and services for large enterprises, small and midsize companies, and government organizations around the world.

Fletcher currently serves on the NENA Institute Board and on the APCO International Standards Definition Committee, and he regularly provides input to the Department of Homeland Security and the Federal Communications Commission on public-safety-related issues related to NG911 and MLTS PBX capabilities. You can follow Fletch on Twitter (@Fletch911).

The opinions expressed in this blog are those of Mark J. Fletcher and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Swatting and phone scams: Hazards of caller ID spoofing

The anonymity that caller ID spoofing provides means people regularly fall victim to swatters and phone scammers.

Wi-Fi 911: Running with scissors?

We assume the modern miracle known as E911 in the public switched telephone network (PSTN), will carry our call to the 911 public safety answer point (PSAP) that dispatches life-saving police, fire, and medical services in addition to...

Enterprise 911 — Lost in translation

Understanding 911 can make implementing 911 easy and affordable. What would happen in your office if you called 911 right now?

Why cellular 911 has location problems

Most calls to emergency 911 come from wireless callers, yet the system for locating those callers can't handle them.

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