Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

Outsourcing trends to watch in 2017

Outsourcing trends to watch in 2017

Here are 10 predictions for the year ahead in IT outsourcing.

New accounting standards change the rules of IT leasing

New accounting standards change the rules of IT leasing

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.

Major IT outsourcing acquisition will have mixed impact

Major IT outsourcing acquisition will have mixed impact

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.

How to integrate disruptive technologies with IT outsourcing contracts

How to integrate disruptive technologies with IT outsourcing contracts

And incumbent IT service provider may be a good option for implementing new technology solutions, but you should take these four steps to most effectively integrate disruptive technologies into your existing outsourcing deals.

6 ways to add cybersecurity protections to outsourcing deals

6 ways to add cybersecurity protections to outsourcing deals

There is growing concern about how third-party IT services providers are protecting corporate data. Here are six ways IT leaders can better negotiate cybersecurity and data privacy issues.

How blockchain can benefit IT outsourcing providers

How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.

4 ways Cognizant customers can protect themselves amid corruption probe

4 ways Cognizant customers can protect themselves amid corruption probe

Customer of offshore outsourcing provider Cognizant should be diligent in response to the abrupt departure of the company’s president and revelations of an ongoing corruption probe.

Why automation doubles IT outsourcing cost savings

Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.

Customers have a love/hate relationship with IT outsourcing providers

Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

Digital transformation boosts captive offshore center growth

Digital transformation boosts captive offshore center growth

As enterprise demand for digital transformation grows, expect to see more global in-house centers.

Autonomic offerings set to transform IT, but outsourcing customers beware

Autonomic offerings set to transform IT, but outsourcing customers beware

IT leaders have more automation options that ever, but not all robotic systems are created equal.

Why Vietnam is an attractive IT offshoring destination

Why Vietnam is an attractive IT offshoring destination

Harvey Nash’s chief digital officer discusses the benefits and drawbacks of outsourcing IT work in Vietnam.

U.S. IT employment grows, with IT services jobs leading the way

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

How to benchmark your IT outsourcing vendor management skills

How to benchmark your IT outsourcing vendor management skills

Alsbridge’s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

Digital transformation pushes big banks into application outsourcing

Digital transformation pushes big banks into application outsourcing

Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.

Offshore and cloud service providers upset IT outsourcing’s top tier

Offshore and cloud service providers upset IT outsourcing’s top tier

While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.

How IT outsourcing customers should prepare for HPE-CSC

How IT outsourcing customers should prepare for HPE-CSC

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

How to contract for outsourcing agile development

How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

How to embrace the benefits of shadow IT

How to embrace the benefits of shadow IT

By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an...

A guide to smarter vendor negotiation

A guide to smarter vendor negotiation

Negotiating deals with IT vendors is never easy, but it is a skill you can learn. Experts in the art of negotiating say it’s important to understand the vendor’s pain points, look out for hidden costs and keep your emotions in check.

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