Is it time to upgrade my IOS?

How are you tracking the IOS status in your network? It isn't an easy task, even for veteran network engineers (as posted by others before here). With all the bugs, security issues and what not, one can easily get confused.When I...

08/03/2009

Mobility and Single Number Reach – quick config instructions

Getting your mobile phone to ring when your desk phone does is pretty easy, but before walking through it you should understand what makes this functionality work.The common ground to all the phone numbers is a user account, we need...

07/18/2009

Mobility and Single Number Reach

Having seen many times where the terms mobility and single number reach were used to describe different aspects of this family of features, I decided to add my voice to this aspect, in the context of Cisco's UC family of...

06/28/2009

Supervising a contact center from your iPhone

Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a support engineer, it was always...

06/17/2009

Cisco Top Global and Theater Channel Partner Award Winners

Cisco's virtual partner summit is still on, but some important announcements were already made: Cisco Announces Top Global and Theater Channel Partner Award Winners13 Channel Partners Honored for Excellence Worldwide, Six Partners...

06/07/2009

Cisco VPN client autoconnect

Here is something that is worth sharing, how to get a VPN client to automatically connect to the VPN destination (ASA, VPN concentrator etc.). This can help in situations where you need to mimic a VPN appliance (ASA5505) using a...

05/23/2009

Unity 8.0 is almost over the horizon

Check this out: Unity 8.0 EFT Opportunity Unity 7.0 was just announced in January and Unity 8.0 is almost getting into early field trial (late June 09 is the D-day). Gotta love Cisco's version upgrades, software subscription never...

04/27/2009

Taking a stab at open source IP Telephony

It’s been some time now that I was curious about open source IPTEL. Known in many names but all comes back to the Asterisk mother ship. Since it’s an open source application, it can save the potential customer some money. I ...

04/13/2009

What is more important: technical skills or peoples skills? pepole skills!

The last couple of days has been full of articles related to IT skills (http://www.networkworld.com/news/2009/040609-10-tech-skills.html), jobs in demand (http://www.networkworld.com/community/node/40333), the importance of a...

04/01/2009

Is my network healthy? Miscellaneous tools

The last post in this series is touching some of the other tools you can make use of when assessing a network. Not trying to cover it all, but to point some more useful utilities and commands. First one is ‘Show process cpu’, you...

03/21/2009

Is my network healthy? Important CLI info – (memory issues)

What else is important when you are logged in to the router/switch? We talked about the ‘show version’ command, there are more important things to check. Memory for example. Memory utilization is monitored by right clicking on the...

02/21/2009

Is my network healthy? Important CLI info (show version)

So far in this series of blogs ( Basics, Tools and SNMP) I didn’t get vendor specific, the methods were applicable to any SNMP compliant network. In the next few entries it’s going to be Cisco specific, based on the well known IOS...

01/31/2009

Is my network healthy? The Macro level using SNMP

In my previous post I explained how to use Wireshark (or any other sniffer) to get a basic understanding of how your network performs. This does not require any knowledge of the current addresses or network devices, which makes it a...

01/20/2009

Comments on NW ASR 1000 review - Word of advice for upgrading to the ASR 1000

This relates to the NW post at: http://www.networkworld.com/reviews/2009/011209-cisco-asr-1000-router-test.html This is an interesting review of that new router, definitely a good indication of the device’s performance abilities....

01/12/2009

VoIP is dead? - depends on what you define as VoIP

Was catching up on blogs when I found the Cisco Subnet entry called Is VoIP dead?. wow, really, am I in a dying specie of IT? did the recession finally got to my back yard? reading into the post and following first level and second...

01/08/2009

Is my network healthy? Network assessment tools

The first and most accessible tool is a packet capturing application, known as a sniffer or a protocol analyzer. Any network engineer should have one of those installed on his laptop. Commercial or freeware, just make sure you have...

12/27/2008

Is my network healthy? Network assessment basics

How can you know if your network is doing fine? Should you worry about upgrading your backbone next year? Do you get slow responses because your network is not up to what you do with it? Those questions are a common concern for many...

12/13/2008

Cisco Knowledge Share – Proactive call center (part #3)

The next task that has to be covered is how to send an email from the uccx server, once there is an exception from our maximum queue hold time. For that there are two steps to add to your script, one is the ‘Create Mail’ and the...

12/07/2008

Cisco Knowledge Share – Proactive call center (part #2)

How do we measure the holding time in a queue? There are designated functions for that in uccx. It is called ‘get reporting statistics’, this function allows us to retrieve run time information from uccx and assign their value to a...

12/03/2008

Cisco Knowledge Share – Proactive call center (part #1)

Yes, I know about wallboard applications that can do it and real big call centers that have dedicated supervisors who will not let a caller to be lost in the queue. But what if you have a small call center without a dedicated...

11/29/2008

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