Flash 10 is out - hoping it fixes stability issues

Adobe today released for ">a new version of its ubiquitous Flash Player. Version 10 adds a number of new features including dynamic streaming that varies the bitrate of a video depending on network conditions. Very cool for those...

Good vs. bad customer service

With the economy in the tank, it's even more important to practice great customer service to keep those paying customers happy. This week, I experienced two divergent examples of customer service in action: BAD: The credit card...

High-wire act

Late last week and today, there's been a buzz of a helicopter nearby for long stretches a time. There's an airport near my house, but this was more hovering than passing over. Friday, I saw the helicopter making a low pass over the...

iPhone App of the Week series premiere

The big broadcast networks aren't the only ones launching new series this Fall: Today we posted our first "iPhone App of the Week", a one-minute look at cool applications for the, you guessed it, iPhone. Our first video features...

When you have too many gadgets

I can totally related to this guy: [Via Chris Brogan]

Question of the Week: Why dial '9' to get out?

This question has been floating around the office all week after one of our colleagues accidently dialed 9-1-1 and had the police show up. (I've done the same thing at home thinking I need to dial 9 to "get out" while making a...

Here comes the Amazon CDN

Amazon officially put its hat into the Content Delivery Network business with its new AWS Content Delivery Service. Currently in beta with select customers, the service will offer a pay-as-you go alternative to delivering HTTP based...

Photo tech galore at DEMOFall 08

Yesterday's opening session of DEMOFall 08 was full of goodies for the photographers, particularly amateurs and "prosumers" shooting lots of digital snapshots. Here are videos of there of my favorites: Photrade combines the...

Fantastic Contraption: A fantastic way to kill productivity

It's not good to stumble on addicting Flash games early in the morning as a an entire day of work could be blown playing. Fantastic Contraption falls into that category. This game reminds me of a high school physics project we had...

My iPhone is having 3G issues

Looks like I might own one of those iPhones with the pesky 3G reliability issues. I bought the phone two weeks ago, but had spent the majority of the time since in Maine, where AT&T's 3G coverage is limited. Yesterday, I was back...

Could CDNs take a cue from the airlines?

With a number of new CDN vendors popping up each month, it could be tough for vendors to retain customers. One idea that sprouted up during a recent roundtable discussion hosted by Mirror Image: The idea of customer rewards. "At the...

Complaining about the AT&T iPhone data plans? Be glad you're not from Canada

While many rejoice the fact that new iPhone 3G will be cheaper out of the blocks at $199 for the 8GB device, most note that over the two years of the required contract, the phone will actually cost $240 more than its predecessor. A...

My first Firefox 3 stumbling block

Ran into my first Firefox 3 stumbling block other than a few non-essential add-ons not working: Akamai's EdgeControl site doesn't seem to like Firefox 3. When I go to login to the site, I get the following: You may be using an...

Comcast ups customer service ante through Twitter

Cable giant Comcast usually gets a bad rep for customer service (even I complained about it), but I have to say I am impressed with their latest efforts through an unlikely source: Twitter. Last night, while watching the incredible...

What I have in common with actor Tom Green

Okay, it's a bit of stretch that I have much in common with Tom Green, the actor, comedian, author and talk show host. But, in an interview with him yesterday, he described himself as a "A/V geek", which is what I am sometimes...

Stinky's MPEG-2 codec to the rescue

For some non-obvious reason, my colleage couldn't encode MPEG-2 files to Flash 8 video using Brightcove's Publishpod application, which has a built-in Flash encoder. All he got was the audio track, no video. We both have the same...

Tools for the Twitter addict

If you're a relative Twitter newbie like myself, our helpful new slideshow will give you a slew of options for posting to Twitter and reading others' Tweets. I am partial to Twhirl, but there are a ton of applications out there for...

Samsung's new phone sounds more like a Ford truck

Samsung couldn't come up with a more appealing name for its slick looking touch phone than the F480? Does that come in a double-axle with a diesel engine? The Instinct, Samsung's other iPhone-like offering, has a cool name. Couldn't...

Cutting the Cable cord? No way!

Over on NewTeeVee, Chris Albrecht provides three main reasons he can't cut the Cable TV cord: Laziness, HD and Discovery (the art of finding something interesting while channel surfing). I'd put HD as the Number One reason and add...

TriCaster and the mystery codecs

How did we produce 41 videos in three days at Interop in Las Vegas? NewTek's TriCaster Studio played a huge role. Our video guy (Skip Bensley of Brilliant Video Productions) rented one for the shoot and learned the interface in about...

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