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G Suite vs. Office 365 cloud collaboration battle heats up

Microsoft's Office 365 has a big lead, but Google is quickly repositioning G Suite for business and winning some big customers. Who will come out on top in this rapidly evolving market?

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Amazon Connect brings contact centers to the cloud

Although cloud-based contact center software is still an emerging market, Amazon today introduced Connect, its take on this industry, hosted in the AWS cloud. The move represents AWS’s continued march into the enterprise...

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Excel for Windows finally gets real-time collaboration

People working on Excel spreadsheets will be able to do so live from Microsoft’s app for Windows, starting Tuesday. Microsoft launched a beta update for the app’s real-time co-authoring feature, letting testers collaborate with one...

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Cisco announces cornucopia of product updates at Enterprise Connect

At Enterprise Connect, Cisco introduced Spark Room Kits, enhanced Spark security, an update to the Spark Hybrid Media Service and expanded Spark care.

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Not the sort of publicity Avaya was seeking

No doubt many a soccer fan has been inspired to pick up a fancy call center package or some sweet, sweet SDN technology after catching a San Jose Earthquakes soccer match at Avaya Stadium, but the company found its brand splattered...


RingCentral aims to unify ‘unified communications’

RingCentral Office lets customers consolidate down the number of unified communications (UC) tools they use, making it easier and faster to collaborate.

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Microsoft Teams takes on Slack with enterprise bots, Office 365 tie-ins

Microsoft Teams is now live – and on by default – for Office 365 subscribers with Business Essentials, Business Premium, and Enterprise plans.

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Microsoft ratchets up group chat competition with Teams launch

Microsoft’s work chat app Teams hit general availability on Tuesday, as part of the company’s push to compete with Slack, HipChat, Google and other players in the group chat market.

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IBM pledge: Not only does Notes/Domino live, there’s no end in sight

It’s interesting to see IBM, which bought Lotus in 1995, pledging to support Domino and Notes for, well, an open-ended long period of time.


Microsoft killing vowel-challenged social networking service on March 15

Microsoft's FUSE Labs has announced it is killing (or just plain Socl), a multimedia-infused social network and search tool positioned as a complement to Facebook, Twitter, Pinterest, Tumblr and other more established social...

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Protecting the enterprise against mobile threats

Mobile devices have transformed the digital enterprise allowing employees to access the information they need to be most productive from virtually anywhere. Has that convenience come at a cost to enterprise security, though?

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Google's Jamboard will cost $5,000 and ship to the US in May

Google is getting ready to put its smart whiteboard on sale. The company announced Thursday that the Jamboard, its big touchscreen that’s designed to serve as a digital collaboration space for business users, will be available in May....

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Google goes after Slack with Hangouts overhaul

Google’s Hangouts work chat and videoconferencing service is undergoing some major changes to better serve businesses. The company announced Thursday that it’s going after the work group chat market as well as the group...

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How to manage introverts and extroverts

The tech world can be a haven for people who enjoy solitary, focused work, and it often attracts people who gravitate toward the quiet end of the introvert-extrovert spectrum. For managers, the challenge is how to make the most of...

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Microsoft's Slack competitor is coming March 14

Microsoft’s entry into the modern workplace chat app market will be generally available in a week. The company announced Tuesday that it will be marking the occasion with a webcast to discuss what’s new since the service was announced...

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How to manage group chat in the enterprise (hint: lightly)

Slack, Microsoft Teams, HipChat and a host of other collaboration tools are flooding into the enterprise. Here’s how IT is handling the deluge.

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Pardon the interruption: Here's how your smartphone could be less of a noodge

Rutgers University researchers have examined the tolerance levels of different personality types for being interrupted by smartphone notifications in an effort that could help phone makers and app developers build offerings that...

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VOSS simplifies hybrid Spark provisioning

VOSS Solutions' VOSS-4-UC automates the end-to-end process of deploying and managing Cisco Spark Hybrid Services.

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Gmail now lets you receive attachments of up to 50MB -- but there's a catch

Google has lessened one frustration with Gmail, in allowing you to receive attachments up to 50MB, but senders are still stuck at a 25MB limit for total attachment size.


Microsoft to end its paid Wi-Fi service for Skype

With Microsoft ending its paid Wi-Fi service for Skype, users are advised to use their credits now before the end of March.

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