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Why the subscription economy is the future of business

Zuora CEO Tien Tzuo says subscription-based companies are growing nine times faster than product companies and explains why ‘subscription relationship management’ platforms will replace existing ERP and CRM systems.

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How CRM buyers can negotiate the best deal

Avoid the risks of CRM software lock-in by choosing wisely the first time. Download this free IBISWorld procurement report that analyzes CRM vendors and pricing trends and learn how to get the best deal for your organization.

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How Domino’s Pizza is using AI to enhance the customer experience

Dominoes is positioning itself as a technology first company with an intriguing new AI system to deal with customer services. Will other companies follow?

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Why happy developers equal happy customers

A company's greatest competitive advantage is its ability to deliver a great customer experience. And that starts with a happy software development team.

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The 5 things I hate about CRM systems

If CRM systems are ever to work, the responsibility for a great user experience has to be given to product managers and web/mobile designers.

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Enterprise software: A look forward to 2017

Will 2017 be the year when customers really get what enterprise software vendors promise?

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How to conquer a CRM monster

A network of travel agencies found the CRM system it had been using for eight years had become a monster, so it turned to a cloud-based option -- and the results were off the charts.

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Comparing AI tools in Salesforce Einstein and Dynamics 365

Both Salesforce with Einstein and Microsoft with Dynamics 365 are offering AI capabilities that promise to improve your customer service, sales pipeline and business processes. Here’s a look at the new AI features, what’s available...

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Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

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How online businesses grow sales in the offline world

The efficiency of ecommerce sales with one-click checkout and third-party fulfillment can come at the cost of intimacy between you and your customer. Here’s how some online businesses are getting personal.

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