Resource Library
Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.
How to Evolve the IT Function in 5 Simple Steps
The roles of today’s IT leaders are evolving as quickly as the technologies they provide.
4 Ways to Empower Agents to Deliver Great Customer Experiences
Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship
9 Reasons to Make the Move to a Cloud Contact Center
Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.
A Practical Guide to AI in the Contact Center
Are you interested in how artificial intelligence (AI) might impact your contact center?
Attention SMBs: Time Is Running Out for Your Legacy AV
Small and medium-sized businesses (SMBs) that rely on legacy AV tools are running out of time. Attacks slip through too easily.
CIO Insights - Risks vs. Rewards
Join us as we discuss such questions as, what does it mean to be end-user-focused in today’s climate? What rewards come from transforming and modernizing organizations to be more end-user focused?
Consultant's View on Oracle Autonomous Data Warehouse
Hear directly from Richard Winter, CEO and Principal Architect of WinterCorp, on Sept. 10th at 10 am PT for a Live Webcast: Independent Consultant Experiments with Oracle Autonomous Data Warehouse. Learn the results from his own hands-on experiment.
End Users in the Era of Digital Transformation
The omni-user is a new breed of employee that needs to have reliable access to their applications and content anywhere, anytime, and on any device – along with a consistent personalized and adaptable user experience.
Enterprise fax with capture technology is key to optimizing workflows
IT decision-makers seek combined technologies and automation to increase efficiency, reduce errors, and tighten security.
Game, Set, Match: Say Goodbye To Traditional AV
Read BlackBerry Cylance’s new eBook for a concise analysis of AI’s role in cyber defense and why effectiveness, simplicity, performance, and vendor viability should be your key criteria for assessing new EPP investments.