Resource Library
Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.
The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences
Offering poor customer service is no longer an option and can potentially cost organizations tens of billions in revenue according to Forrester.
Digital Communications: Filling an Information Gap
How Digital Signage Can Put Your Data to Work in Real Time
Digital Communications: Filling an Information Gap
As digital transformation gains momentum, IT leaders have begun to include the customer in their priorities and metrics.
Driving Digital Transformation by Communicating with Speed and Scale
Digital transformation is about turning data into business advantage—and to do that, organizations need to make sure they provide the right information to the right people quickly and accurately, in a form that’s easy to access and understand.
The customer service metrics and KPIs you should be tracking
This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.
Think beyond traditional CRM to elevate your customer service
In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.
ThinkJar: Six Transformational Customer Service Trends
Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.
How to secure your bank's content in the cloud
Security breaches are happening frequently — and hitting banks hard. In fact, companies lose a third of their customers after a breach.
Get down to business with Box and Office 365
Banking operations are more complex than ever. Critical processes, like loans originations or M&A activities, depend on many third parties — partners, vendors, and your customers — and a variety of productivity apps. This often results in fragmented information and broken workflows.
AIIM State of Intelligent Information Management Report
Over 80% of organizations believe digital transformation is "important" or "very important." But digital transformation is threatened by a rising tide of information chaos. For example, the portion of content outside of content management systems is actually growing.