Resource Library
Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.
5 Steps to Successfully Deploying a Healthy CMDB
Get a detailed roadmap for successfully deploying your CMDB with this guide. Get started on the road to improved business service health today.
Forrester TEI study 2019: The Total Economic Impact of ServiceNow IT Applications
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
Where is IT today?
Business transformation is essential for an organization to stay competitive in today’s market. And IT can be an important partner in the transformation.
4 Tips to Propel Your Business
Knowledge management is the practice of storing, curating, and refining information.
ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences
Read the survey report and learn: · What makes an organization best in class? · How your service organization measures up · Four best practices to transform your service · What’s required to implement those practices?
Aite Group Research Report: What Technology Investments Are Collection Executives Planning in 2020?
This white paper presents the results of interviews and surveys of consumer lending and debt management executives to provide an overview on the current and future state of debt collection.
Autonomous Networking and the Rise of AIOps
The self-driving, self-managing network is closer than you might think. So, how do you pave the way for virtual network engineers and augmented operations? AIOps tools offer a new generation of technologies with the potential to automate new swathes of network operations. Nemertes Research offers this guide to AIOps.
Carpe Momentum: Seizing the Moments That Matter in a Complex World
The increase in complexity driven by cloud adoption requires new ways of working. Are you empowering your teams to take the right action in real time?
Driving Radical Business Transformation
Read this ebook to learn how IT can transform your business.
Driving Radical Customer Service Innovation. Move beyond operational demands to deliver proactive strategies that drive business growth
Move beyond operational demands to deliver proactive strategies that drive business growth.