Resource Library

Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.

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Solving The Multiple Challenges of Implementing Powerful AI

With their incredible potential and power to generate business value, artificial intelligence (AI) and machine learning (ML) technologies have seen massive enterprise interest and growth in recent years.

Video/Webcast | Presented by Lumen

The Adaptable Enterprise – Where Trusted Connections Ensure Agility and Positive Business Outcomes

Lumen invites you to hear IDC's perspective on how our digital first world is forcing enterprises to invest in adaptability and the role that trusted connectivity plays in ensuring every area of the business is ready for change.

eBook | Presented by ServiceNow

Customer Operations for Dummies®, ServiceNow Special Edition

In this informative ebook you'll learn the vital steps needed to run a customer-obsessed organization that delivers outstanding customer experiences.

Analyst Report | Presented by ServiceNow

Magic Quadrant for IT Service Management Tools

IT service management tools are vital for infrastructure and operations organizations to deliver business value. This key research and practical data profiles vendors in the enterprise ITSM tool market to help I&O leaders.

eBook | Presented by ServiceNow

Mind-blowing Customer Experience Starts Here

Let's workflow it! Is your organization ready to deliver experiences your customers will love? Now’s the perfect time to create a seamless customer experience across all your interactions.

eBook | Presented by ServiceNow

ServiceNow's IT Workflows Book of Knowledge

Both employees and customers have higher expectations than ever before. In turn, IT organizations need to deliver seamless experiences. Learn how you can achieve better, more efficient ways to operate in the digital space.

Analyst Report | Presented by ServiceNow

The Three Customer Service Megatrends in 2021

Emerging stronger from the pandemic will require your customer service initiatives to reimagine current strategies and long-term investments in digitization, AI, and automation—just to name a few.

How is unified communications delivered?

Adapting to the realities of an increasingly mobile and digital workplace is essential for today’s businesses. Customers expect your staff to be available regardless of communication method, and employees expect tools that will allow them to collaborate effectively even as they become more decentralized.

How to meet the needs of an always-on workforce

Collaboration between employees is a critical factor to success for any business. As more business workflows and operations go digital, organizations need to adapt to new kinds of workplace dynamics. Cloud-based collaboration solutions are key to transforming the way that employees communicate — empowering them to work in completely new ways.

Network Modernization: The Foundation Of Business Growth

The digitization of work makes networks more vital than ever before, but the process of network modernization can be overwhelming without the right partner.

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