Resource Library

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White Paper | Presented by Attivio

5-Minute Guide to Intelligent Search for Customer Support

What if you could deliver precise answers to any question directly to customers and within the agent workflow? Would that increase CSAT and decrease MTTR? Download the Guide to Intelligent Search for Customer Support to learn how AI gives you the power to deliver outstanding customer experiences.

eBook | Presented by Attivio

Cognitive Search to Scale and Optimize Customer Support

Are you spending a lot to deliver a mediocre customer experience? How valuable would it be to unify all corporate knowledge and make it accessible via self-service and within agents’ workflow? Learn how AI-powered intelligent search powers cost-effective support and streamlined customer experiences.

White Paper | Presented by Attivio

How AI Makes the Most of Your Customer Interactions

Looking to improve CSAT, MTTR, and deflect more calls from the call center? AI techniques like NLP, text analytics, and machine learning can transform the way you support customers and help you empower agents with the right answers and improve self-service success. Get the whitepaper to learn more.