Resource Library
Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.
CIO’s definitive guide to creating the optimal remote work environment
CIO’s definitive guide to creating the optimal remote work environment.
10 Tips for Engaging New Work-At-Home Agents
Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
10 Tips for Engaging New Work-At-Home Agents
Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
Five9 FastTrack Deployment
Accelerate remote agent deployment in emergency situations
Five9 Gamification
Essential training and everyday tasks completed through game-like activity make people more productive and happier at work.
Gartner ceases magic quadrant for premises-based contact center
Gartner ceases magic quadrant for premises-based contact center
Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud
Customers notice when their experience with a company doesn’t measure up to the service they receive from other businesses.
Setting Up Your Remote Workforce for Success
Keeping your contact center up and running during any type of natural disaster, crisis, or unplanned event is essential to ensure the continuity of your business. In emergency situations where your agents may not be able to get to the contact center, it is critical that you have a business continuity plan to enable your agents to work remotely.
Microsoft Teams Voice
As the business world continues to transform into a more remote and teleconference-driven working environment, forward-thinking enterprises are adapting their telecommunications accordingly.
Global software company contracts with CBTS for Virtual CISO
The client is a multi-national global leader in software and customer communications management solutions, and one of the oldest and largest privately-held software companies in the world. Undertaking a cloud transformation project, the client turned to CBTS to provide security oversight.