Resource Library

Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.

Filter the library by ...
CLEAR

White Paper | Presented by CBTS

CIO’s definitive guide to creating the optimal remote work environment

CIO’s definitive guide to creating the optimal remote work environment.

White Paper | Presented by CBTS

10 Tips for Engaging New Work-At-Home Agents

Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.

White Paper | Presented by CBTS

10 Tips for Engaging New Work-At-Home Agents

Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.

Data Sheet | Presented by CBTS

Five9 FastTrack Deployment

Accelerate remote agent deployment in emergency situations

Data Sheet | Presented by CBTS

Five9 Gamification

Essential training and everyday tasks completed through game-like activity make people more productive and happier at work.

White Paper | Presented by CBTS

Gartner ceases magic quadrant for premises-based contact center

Gartner ceases magic quadrant for premises-based contact center

White Paper | Presented by CBTS

Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Customers notice when their experience with a company doesn’t measure up to the service they receive from other businesses.

Data Sheet | Presented by CBTS

Setting Up Your Remote Workforce for Success

Keeping your contact center up and running during any type of natural disaster, crisis, or unplanned event is essential to ensure the continuity of your business. In emergency situations where your agents may not be able to get to the contact center, it is critical that you have a business continuity plan to enable your agents to work remotely.

White Paper | Presented by CBTS

Microsoft Teams Voice

As the business world continues to transform into a more remote and teleconference-driven working environment, forward-thinking enterprises are adapting their telecommunications accordingly.

Case Study | Presented by CBTS

Global software company contracts with CBTS for Virtual CISO

The client is a multi-national global leader in software and customer communications management solutions, and one of the oldest and largest privately-held software companies in the world. Undertaking a cloud transformation project, the client turned to CBTS to provide security oversight.

Load More