Resource Library

Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.

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White Paper | Presented by Service Now

11 ways infrastructure and service visibility delivers benefits across IT

ServiceNow IT Operations Management Visibility discovers IT infrastructure and automatically maps it to digital services. Learn how connecting this operational data to business processes improves service availability and performance, reduces operational risk, lowers service delivery costs, and more.

eBook | Presented by Service Now

Deliver a CMDB with true business value: 6 essential steps

In this ebook, you’ll learn the essential practices for delivering and maintaining a CMDB that offers true business value.

eBook | Presented by Service Now

Delivering uninterrupted digital services at speed requires predictive AIOps

Today, IT needs to become proactive to help the business.

eBook | Presented by Service Now

Enterprise SRE: Service Reliability eBook from EMA Research

This eBook focuses on the need for enterprise SREs, how to improve SRE adoption, and recommendations and considerations for DevOps and operations teams as organizations shift left.

eBook | Presented by Service Now

Get closer to self-healing enterprise IT operations management with AI-Powered Service Operations

This eBook outlines how organisations can improve predictability, observability, and real-time decision-making with AI-powered service operations.

White Paper | Presented by Service Now

Get started with Predictive AIOps in just a few weeks

Stop struggling with unexplained service outages or rapidly rising event volumes from multiple monitoring tools. Learn how to get started with ServiceNow Predictive AIOps, which leverages machine learning to predict service issues, pinpoint the root cause, and automate remediation. You’ll discover the fast path to better service quality and the end of data overload.

White Paper | Presented by Service Now

How to keep your digital services up and running 24/7

Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they impact users or the business. The key is AI-Powered Service Operations (AIPSO) with Predictive AIOps on a single platform shared by IT service and operations teams – available uniquely at ServiceNow. It provides unsupervised machine learning to prevent IT issues from ever impacting users as well as automated self-service for many of the IT issues that do. That means your IT teams are free to focus on business transformation projects.

White Paper | Presented by Service Now

Omdia Universe: Selecting an AIOps solution, 2021-2022

Omdia, a prominent IT industry analyst, has named ServiceNow as a leader in its report “Omdia Universe: Selecting an AIOps Solution, 2021-22.” According to the report: “ServiceNow should appear on your shortlist if you are looking for a business-focused approach to transforming how IT is managed…One of the areas that ServiceNow has taken a leadership position in is the ability to support innovation from all employees through its workflow capability.” Learn more in the report.

eBook | Presented by Service Now

Reimagining IT service delivery and operations in unimagined times

Download this ebook to discover the top 3 ways adding Operations Management to your ITSM strategy can help your business be more resilient even in today’s challenging conditions. Drive down costs, swiftly scale and deliver better service experiences.

White Paper | Presented by Service Now

You can't fix what you don't know is broken

Predicting and preventing IT issues is a digital transformation goal. This handbook offers insights about how to plan and execute an AI-powered IT operations management transformation effort. It also highlights benefits achieved by peers and the ServiceNow workflows that make it all possible.