Resource Library

Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.

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White Paper | Presented by ServiceNow Inc

ThinkJar: Six Transformational Customer Service Trends

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.

eBook | Presented by ServiceNow Inc

Think beyond traditional CRM to elevate your customer service

In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.

eBook | Presented by ServiceNow Inc

The customer service metrics and KPIs you should be tracking

This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.

eBook | Presented by ServiceNow Inc

Driving Radical Business Transformation

Read this ebook to learn how IT can transform your business.

eBook | Presented by ServiceNow Inc

Preparing for launch

Just creating a plan for transformation is not enough. You need to assess your day‑to‑day operations and make changes where needed. If that doesn’t happen, you could end up battling inefficiencies and legacy challenges when launching your transformation. This ebook can help you prepare.

The Total Economic Impact™ Of ServiceNow IT Business Management

Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource utilization and allocation.

eBook | Presented by ServiceNow Inc

Turbocharge Your Project Management Office

How can you create a streamlined, effective PMO organization? Read our eBook for some proven ways to get started.

eBook | Presented by ServiceNow Inc

Where is IT today?

Business transformation is essential for an organization to stay competitive in today’s market. And IT can be an important partner in the transformation.

Case Study | Presented by ServiceNow Inc

Now on Now: how we use finance close automation at ServiceNow

This case study talks about the challenges that ServiceNow's accounting team experienced each month during the close process that led to the development of the Finance Close Automation app. Now, the team closes faster, has reduced risk, and increased team satisfaction.

IDC MarketScape: Worldwide IT Project and Portfolio Management 2019–2020 Vendor Assessment — Coordinating Adaptive DevOps for Digital Innovation

The IDC MarketScape named ServiceNow a leader in the IT Project Portfolio Management (PPM) market based on overall strategies and capabilities for ServiceNow’s Project and Portfolio Management (PPM), Application Portfolio Management (APM) and agile solutions.

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