Total Experience

Brought to you by Avaya

A cohesive customer interaction strategy is crucial for companies, especially during times of economic uncertainty. The problem? Many organizations do not have a cohesive strategy based on best-in-class technology. Join us as experts from IDC and Avaya explore the benefits of providing customers with a “total experience,” defined as a comprehensive approach that ties together the customer experience, employee experience, digital experience, and multiexperience. Our speakers will focus on the challenges, potential advice for tackling these issues, and the benefits of providing total experience.