Skip Links

CRM Research Center

Your source for the latest CRM (customer relationship management) software news, opinion, product comparisons and reviews.

CRM News
Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service
Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now...
Apple-loyal sales reps get updated CRM in Daylite
Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and...
SAP reports strong growth in cloud amid slow overall revenue growth
SAP reported a strong growth in cloud revenue and fast adoption of its HANA platform in the first quarter, while its software revenue dipped from the...
Rimini Street diversifies with cloud services for Workday, Salesforce.com
Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS...
Salesforce.com to spend nearly $700 million to expand headquarters
Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a...
Integrated Sales and CRM System Lets DirecTV Captures More Couch Potatoes
DirecTV's new enterprise system offers sales agents a whole view of the customer -- and real-time guidance to close deals.
SugarCRM links up with Dun & Bradstreet for contact data
SugarCRM customers will soon be able to import business contact data from Dun & Bradstreet, giving them a new means for finding and closing deals...
SAP to resell Adobe's marketing suite in strike against Salesforce.com, Oracle
SAP has turned to long-time partner Adobe in a bid to keep pace with Oracle and Salesforce.com in the red-hot marketing software market.
Microsoft takes Dynamics ERP upmarket with Azure support, new services
Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to...
Oracle buys Blue Kai, gains massive consumer data mart
Oracle is moving into the market for big customer data by buying BlueKai, which aggregates data on consumers and offers it to marketers via a...
Microsoft marshals marketing, service, social for Dynamics CRM, aims anew at Salesforce.com
Microsoft is about to make a fresh run at its CRM (customer relationship management) rival Salesforce.com with new capabilities for marketing...
The future of Dynamics in a Nadella-led Microsoft
Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the...
Salesforce.com courts Microsoft .NET developers with new tools
Salesforce.com has announced a new set of tools aimed at Microsoft .NET developers, in a move that acknowledges customers' existing investment in...
SAP expects revenue of $30 billion by 2017, driven by cloud
SAP plans to increase its total revenue to at least a!22 billion (US$30 billion), with revenue from its cloud business expected to grow up to a!3.5...
SaaS predictions for 2014
While the bulk of enterprise software is still deployed on-premises, SaaS (software as a service) continues to undergo rapid growth. Gartner has said...
Why CIOs stick with cloud computing despite NSA snooping scandal
Explosive revelations in the past six months about the U.S. government's massive cyber-spying activities have spooked individuals, rankled...
Integrating CRM and Analytics Key to Next-Gen Customer Loyalty Programs
Rather than giving away free stuff, The North Face and Red Robin create customized "experience" rewards for faithful customers
Trojan program steals log-in credentials, other sensitive data from SAP client applications
A recently discovered malicious program steals log-in passwords and other sensitive information from SAP client applications and allows...
Salesforce.com and HP to offer 'Superpod' for large enterprises
Customers of Salesforce.com who want their own dedicated infrastructure within the vendor's cloud will now be able to get one through a...
Salesforce.com unveils Salesforce1 platform
Salesforce.com aims to establish its image as a full-blown CRM (customer relationship management) development platform built for the world of social...