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How to run your small business with free open source software

From alternatives to Microsoft Office to full-blown ERP systems, open source software can provide free options for small businesses that don't have the budget for big-ticket enterprise applications.

By Paul Rubens

Apr 19, 20177 mins

CRM SystemsERP SystemsSmall and Medium Business

Articles

Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

By Stephanie Overby

Sep 28, 2016 3 mins

CRM SystemsCareersTechnology Industry

How online businesses grow sales in the offline world

The efficiency of ecommerce sales with one-click checkout and third-party fulfillment can come at the cost of intimacy between you and your customer. Here’s how some online businesses are getting personal.

By Bruce Harpham

Aug 23, 2016 4 mins

CRM SystemsTechnology Industry

CIOs question value of Microsoft’s LinkedIn buy

More than a month after the news of the massive acquisition broke, some CIOs are still wondering exactly what Microsoft is getting in the $26.2 billion deal.

By Clint Boulton

Jul 21, 2016 5 mins

CRM SystemsLinkedInTechnology Industry

Microsoft bought LinkedIn for your relationship data

Combining LinkedIn’s business identity and relationship graph with Microsoft’s commercial cloud and business analysis tools makes a lot of (dollars and) sense.

By Mary Branscombe

Jun 15, 2016 10 mins

Big DataCRM SystemsLinkedIn

SAP design chief talks details of Apple deal

SAP's chief design officer says modern workers have high expectations for the enterprise apps they use each day, and the company's recent deal with Apple is designed to elevate business software and enhance the overall SAP user experience.

By Matt Kapko

May 10, 2016 3 mins

AppleSmall and Medium BusinessSmartphones

Apple's SAP deal means more iOS enterprise apps

Apple continues to make headway in the business world. This week it landed a significant partnership with SAP that could have a major impact on mobile productivity.

By Matt Kapko

May 6, 2016 3 mins

AppleCRM SystemsSmall and Medium Business

6 cloud services for growing your small business

Small business technology and ecommerce experts discuss how investing in the right software and/or cloud-based services can help small online and bricks-and-mortar companies successfully scale.

By Jennifer Lonoff Schiff

Apr 11, 2016 5 mins

CRM SystemsSmall and Medium BusinessSocial Networking Apps

How to fix a broken CRM pipeline

To misquote Tom Lehrer, your company’s sales pipeline is a sewer: What you get out of it depends on what you put into it.

By David Taber

Feb 5, 2016 8 mins

CRM SystemsEnterprise ApplicationsIT Leadership

6 CRM predictions for 2016

Experts in sales, marketing and customer relationship management share their thoughts regarding which CRM features and trends will be the most buzzed about in the year ahead.

By Jennifer Lonoff Schiff

Nov 23, 2015 5 mins

CRM SystemsEnterprise Applications